Manager, Case Management Services

Description :

CAN Community Health is the nation's premier resource in ending epidemics with a mission of empowering wellness, has an exciting opportunity for a Manager of Medical Case Manager Services on the West Coast (Las, Vegas, Arizona, Texas).

We are looking for someone who is passionate about serving the needs of individuals impacted by HIV, Hepatitis C, STI's, and other infectious diseases. You will become part of our professional team that drives home our Company's Mission and Values. We offer a good quality of life with an excellent daytime schedule, competitive pay with a bonus plan, premiere benefits package with a retirement plan with a generous company matching contribution. We have received recognition in 2025, 2024, 2023, 2022, 2021, 2019, & 2018 NPT's Best Non-Profit to Work for Award.

You can find out more about us by visiting our website at

www.cancommunityhealth.org

• . Apply Today!

Salary :

$75,000-$80,000 based on experience.

CAN is a Drug-Free Workplace. All potential hires will be required to take and clear a pre-employment drug screen upon job offer.

Must be able to pass a Level I background check.

CAN Community Health, Inc. is an equal opportunity employer that is committed to diversity and values the ways in which we are different. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Requirements :

Statement of Purpose :

Provides outpatient HIV medical case management services and patient advocacy through education, counseling, advocacy, benefits assessment and enrollment, and coordination of services. Ensures patient access to essential medications, medical care, and support services.

This position has two primary responsibilities :

A. Manage CAN Community Health’s Ryan White Case Management program across multiple locations.

B. Day-to-day coordination of the Ryan White funded programs as assigned, including monthly billing, reporting and contract requirements to maintain complex with grant deliverables.

Primary Tasks :

Related to Responsibility A :

Establish, evaluate, review, and / or revise policies and procedures for the provision of Ryan White funded case management services; assure that these services are compliant with HRSA and grantee guidelines.

Monitor case management practices; participate in quality assurance and quality improvement effort related to case management.

Mentor or otherwise support case managers, supervise case managers and case management team leads, oversee hiring and evaluation of case managers and team leads.

Assure appropriate distribution of workload among the above.

Respond to daily, routine questions and issues related to patient eligibility, appointments and scheduling / rescheduling, information in CAN’s EMR, CAREWare, and Provide Enterprise and other aspects of the Ryan White grant.

Assure that new staff are appropriately trained and oriented to patient care programs and participate in screening and interviewing of candidates for new positions as they arise.

Provide input to CAN Leaders concerning Staff Performance Reviews.

Assure coordination of client services with other CAN departments.

Report any staff performance issues or patient complaints to CAN leadership for appropriate action.

Related to Responsibility B :

Provide reports, invoices, and other documentation to the Sr. Director of Grants Management

Participate in the completion of quality assurance and quality improvement plans across multiple locations as directed by Ryan White grant guidance.

Participate in local HIV planning activities including Ryan White Planning Council and / or its subcommittees.

Oversee and coordinate with peer navigators, work with support groups, identification of patients lost-to-care, and other outreach.

Assure that staff utilize the proper database program to accurately document all client encounters and services for clients and complete CAN billing sheets.

Comply with all Bureau of HIV / AIDS eligibility and case management requirements, as well as keep up to date with program changes.

Ensure integrity of case records through an audit review process.

Promotes and practices CAN Community Health, Inc.’s mission and values and follows its policies and procedures.

Ensures confidentiality is maintained by Ryan White funded staff regarding patient / client information in accordance with HIPAA, professional and departmental standards.

Secondary Tasks :

Cross train for effective client service and team participation.

Practice safety, environmental and / or infection control methods.

Participate in professional development activities to enhance knowledge and skills of HIV / AIDS and patient care programs to continually improve client services.

Utilize resources and supplies in a cost-effective manner.

Maintain professional, respectful and courteous relationships with clients, staff and visitors.

Perform all other duties as assigned.

Case Management Knowledge Required :

Knowledge of Ryan White eligibility requirements, guidelines and manuals.

Knowledge of Social Security, Medicare and Medicaid eligibility and enrollment procedures.

Familiarity with state health and human service programs.

Familiarity with confidentiality requirements for handling client information.

Education / Professional Experience :

Bachelor’s degree in social services from an accredited school or equivalent years of case management / supervisory experience.

HIV prevention / intervention experience.

Ryan White eligibility, operations and case management training.

Basic Annual Safety Training, and Confidentiality Training.

Knowledge, Skills and Abilities Required :

Effective communication and interpersonal skills.

Ability to provide daily leadership for health care workers, to problem solve, be self-directed, work effectively and efficiently, be organized, pay attention to detail especially with respect to completing paperwork and perform multiple tasks simultaneously.

Willingness to travel to conferences, trainings, meetings, etc.

Ability to read, follow, and enforce safety procedures.

Willingness to learn and utilize computer software programs.

Visual and auditory acuity.

Valid driver’s license.

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