Job Description
Job Description
Our award-winning insurance agency is expanding, and we are looking for a motivated and service-oriented individual to join our outstanding team in El Paso, TX. As a Customer Service Representative, you will play a vital role in supporting our clients by delivering exceptional service and maintaining lasting relationships. This is a full-time position offering a great opportunity to grow your career within a respected and community-focused agency. If you are compassionate, detail-oriented, and enjoy helping others, this position is for you!
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Retirement Plan
Career Growth Opportunities
Mon-Fri Schedule
Hands on Training
Responsibilities
- Provide exceptional customer service to existing clients and new prospects.
- Process policy change requests, endorsements, renewals, and cancellations.
- Respond to client inquiries and resolve issues promptly and professionally.
- Educate clients about their insurance options and coverage details.
- Maintain accurate records and documentation in client files and CRM systems.
- Assist with billing inquiries and claims follow-ups as needed.
- Collaborate with the service and sales teams to support agency goals.
- Stay current on product knowledge and company updates through training.
Requirements
Strong communication and interpersonal skills.Positive, customer-first attitude with a high level of professionalism.Ability to multitask, stay organized, and work in a fast-paced environment.Detail-oriented with strong problem-solving skills.Basic computer proficiency (Microsoft Office, email, etc.).Prior experience in customer service, insurance, or office work is preferred but not required, we will provide training for the right candidate.Texas Property & Casualty Insurance License required or must be obtained within 30 days of hire.If not currently licensed, we will provide study materials, cover application fees, and pay for your exam to help you get licensed quickly.Bilingual (English / Spanish)High school diploma or equivalent required.