Telecommunications Analyst

Telecommunications Analyst

As a key member of the Network Operations Center (NOC) team, the Telecommunications Analyst will ensure the reliability and performance of enterprise-wide telecommunications and video systems. This role involves hands-on support, system analysis, and collaboration with vendors to maintain high operational standards.

Responsibilities :

• Analyze, maintain, and modify telecommunications and video systems to meet operational and performance standards.
• Monitor system operations and vendor services to ensure consistent uptime and service quality.
• Conduct usage studies and recommend system enhancements or optimizations.
• Plan, coordinate, and execute installations and relocations of telecom equipment.
• Troubleshoot and adjust complex hardware and software configurations.
• Maintain detailed records and generate reports on system performance and incidents.
• Deliver end-user training on telecom and video conferencing tools and features.
• Participate in after-hours support and crisis response when needed.

What You'll Need to Succeed :

Education & Certifications :

Experience :

Technical Skills :

Soft Skills :

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.