IT Field Engineer
Moore Computing LLPSaint Louis, MO, USjob_description.job_card.30_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionMinimum 3 years (5 preferred) experience in IT supporting end-user clients Experience helping users by telephone with remote control technology Experience supporting the Microsoft product stack Positive, upbeat attitude and phone demeanor Top-notch customer service skills Ability to clearly and concisely communicate with client end users Ability to quickly change direction and react to changes in work assignments Ability to effectively prioritize and execute tasks in an occasionally high-pressure environment Ability to work as part of a team Strong organizational skills Analytical, troubleshooting, and problem solving skills Must be able to pass a background check
Job Description
Job Description
Salary : Job Summary
Our Field Engineers support end-user clients both onsite and by remote support. By working within many client environments and as a part of a highly skilled technical team, the chosen candidate will accelerate his / her learning path, technical skill sets, and personal net worth. We offer a competitive salary and benefits package, and as proven by the long tenure of our employees, is a fun and challenging place to work.
Responsibilities and Duties
- Provide onsite and remote support to end users and client network administrators to resolve a wide variety of IT issues
- Resolve numerous service requests each day
- Support various versions of desktop operating systems
- Work with 3rd party vendors to support client line-of-business applications
- Troubleshoot and repair personal computers
- Monitor client backups and remediate backup failures
- Administer client Office 365 accounts
- Detect and remove viruses and malware
- Precisely document problems and resolutions steps
Qualifications and Skills
Work Experience Requirements
Behavioral Traits and Skills Required :
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Field Engineer • Saint Louis, MO, US