Overview
Are you looking for a work-from-home opportunity that makes a difference in people's lives? As a Remote Administrative Assistant for Touro University's NYSCAS you'll be reaching out to prospective students who are interested in following their dream of an education or career change and scheduling appointments for them with our admissions counselors. Our students come from all walks of life and often have full-time jobs and families to take care of. As the first point of contact between them and NYSCAS it would be your job to make a warm inviting impression while providing that extra push to take the next step when needed. A clear speaking voice and good energy is essential.You'll be making a high volume of phone calls and emails each week using provided scripts and guidelines and booking appointments for prospective students via a CRM. All phone calls and emails will be recorded and selectively reviewed as a team on a weekly basis to ensure that we are serving our prospective students as best we can.
- To receive an interview please include in your cover letter a link to an audio or video file (~30 seconds long) in which you introduce yourself and state why you would be a good fit for this role. We look forward to receiving your application!
Responsibilities
Make phone calls to prospective students using supplied script and guidelinesBe persuasive when scheduling appointmentsKnow how to effectively field questions that cannot be answered on the spotBecome knowledgeable about the college; know how to express why NYSCAS would be a good fitSchedule appointments during phone calls in coordination with admissions' counselors schedulesMake detailed notes about each call and lead status using CRMSend follow-up emails and / or enroll leads into an email sequence using CRMAttend weekly meetings to review progress and performanceMaintain an open line of communication with the admissions staffQualifications
Education / Experience
Some college is strongly preferred but not required.Knowledge / Skills / Abilities
Clear speaking voiceSales abilityPositive attitude and high energyPatience and empathyComputer skillsAbility to make repetitive phone calls without losing positivityAbility to improvise and adapt during live phone calls while adhering to guidelinesAbility to respectfully deal with complaintsWillingness to receive constructive criticism and take detailed directionMaximum Salary
USD $20.00 / Hr.
Minimum Salary
USD $16.50 / Hr.