Systems Support Analyst - Help Desk

In this role you will : Support all Personal Computers (PC’s), Thin Client’s (TC’s), Citrix Published Applications & VDI, Windows operating systems and applications including Epic Hyperspace. Manages help desk calls and service requests in a timely and accurate manner, including provisioning and de-provisioning of user accounts.

Schedule : Monday thru Friday hours will be between 6am to 6pm and will include an after hours call rotation.

Hiring Range : $28.35 to $37 commensurate with experience.

Provide Customer Support -

• Triage & troubleshoot requests from callers and remotely assist staff with technology and application problems and accurately resolve or properly escalate, as appropriate.
• Create & disable user, network, and application access.
• Accurately document all help desk contacts.
• Assist in the enforcement of Information Systems & Security policies.
• Participate in projects work as assigned.
• Participate in the User Support after-hours on-call rotation.
• Assist users with all system network printers.
• Maintain user permissions using Active Directory.
• Create, edit and publish documentation of processes and procedures.
• Communicate with leadership regularly regarding system issues unable to resolve.

PC Support and Maintenance :

SKILLS AND ABILITES :

EDUCATION AND EXPERIENCE :

Pay Range : 27.79 - $41.68

The above information is intended to indicate the general nature and level of work required in this position. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of those assigned to this job.

We offer a competitive Total Rewards Program. Eligibility for benefits is dependent on factors such as position type and FTE. Benefit-eligible employees qualify for benefits beginning on the first of the month following one month of employment. Vancouver Clinic offers medical, dental, vision, life insurance, AD&D, long term disability, health savings account, flexible spending account, employee assistance program, and multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.). We also offer a 401k retirement plan, with employer contributions after your first year of employment. Benefits-eligible employees accrue PTO and Personal Time based on hours worked and State worked, totaling 120 hours in the first year for full time staff and 200 hours in the first year for full time supervisors and above, increasing in subsequent years. PTO and Personal Time accruals are pro-rated by FTE / hours worked. Non-benefits eligible employees will accrue Personal Time based on hours worked and State worked. Employees will also enjoy up to six paid holidays per year, depending on schedule. Contact your recruiter for more information.

Vancouver Clinic is proud to be an Equal Opportunity Employer. Vancouver Clinic does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, gender identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Vancouver Clinic is an alcohol and drug-free workplace. Offers are contingent on successful completion of background screen and immunization requirements.