Technical Support Specialist

What you will be doing :

• You will receive top of the line training in our cutting edge hybrid inverter technology. This is NOT an IT Computer Help Desk Support position. You will be providing technical support for our hybrid inverter technology.
• Improving customer satisfaction by helping our customers (Homeowners) and installers to solve technical problems as well as support installers during commissioning (email or phone).
• Documenting received cases and following up in a timely manner.
• Cooperating with Certified Field Service Technicians and Field Application Engineers.
• Use and maintain the support knowledge base.
• Continuously learn new practices and technology that effect the renewable energy industry.
• Working with industry partners to support integration efforts.

Requirements :

• MUST HAVE 2 years' experience in technical customer phone support or similar call center experience.
• Possess basic understanding of electrical knowledge.
• Commit to a fast and dynamic environment with a growing company.
• Have a "Can Do" attitude, willingness to learn, passionate about solving problems.
• Ability to maintain and surpass key performance indicators.

Are you a team fit?

• You believe the difference between mediocrity and excellence is attention to detail.
• You’re energized by helping people, but unafraid to stand alone when it comes to making decisions and owning initiatives.
• Guru multi-tasker - You’ve mastered the art of juggling multiple priorities and prefer a fast-paced environment.
• You understand how people think and work, and can determine the best way to get things done by speaking their language.

Career Path :

• Growth : We believe in merit, character, and aptitude. The industry is exploding. Our company too. Time to get in.
• Learn : Become an expert in battery-based solar technology learning from top thought leaders who have won awards from the Dept. of Energy.
• Team : Join an army of passionate freedom lovers who care about the environment and self-reliance.
• Pre-IPO : We have been very successful for years and will continue for years to come. We want your family to share in that success.
• Impact : Making the world’s electrical power grids greener, more reliable and efficient by harnessing the power of distributed energy.

If you are passionate about solving problems and learning more about providing energy security for families across the world. Now is the time to join Sol-Ark.

Benefits :

Salary Range : Hourly ($24 - $28 / Hour based on experience).

Benefits : Health, Dental, Vision, 401k,FSA, HSA, Paid Time Off (PTO).

Location : This position is in Allen, Texas (Dallas-Fort Worth area) - Full Time = 40hrs.