Cell Logistics and Patient Scheduling Specialist - Pharma (Hybrid- Madison, NJ)

Cell Logistics and Patient Scheduling Specialist - Pharma (Hybrid- Madison, NJ)

We are seeking a Cell Logistics and Patient Scheduling Specialist for a global pharmaceutical client. You will be responsible for scheduling and monitoring patient treatment schedules for the manufacturing of the Company's commercial autologous cellular immunotherapy products. You will serve as the Company's cell therapy treatment center's main point of contact for patient scheduling.

This is a 40-hour per week, 12-month contract (extensions possible), 50% onsite role at client's office in Madison, NJ. Tuesday, Wednesday and Thursday are required to be onsite at Giralda Farms each week.

8am 5 pm local. Travel is possible and will not exceed 10%. International travel will not exceed once per year.

This is a W2 role as a Stage 4 Solutions employee. Health benefits and 401K are offered.

Responsibilities :

The primary duty is to execute day-to-day operations ( 95% of time). Participation in projects and working groups is a growth opportunity as operations permit, considering performance and alignment with development plan.

Act as primary scheduling point of contact for assigned treatment sites

Create and maintain patient schedules in coordination with treatment sites and manufacturing sites

Troubleshoot and develop plans of action for issues throughout the patient journey

Interact with internal and external stakeholders over the phone and email

Ensure a positive end-to-end customer experience

Execute exception processes such as product returns, product replacements, and out of spec product

Input and maintain transactional data related to patient schedules within BMS's scheduling system

Train treatment sites on patient scheduling processes as assigned

Document feedback from customers and partners as received

Create and maintain master data in account management system

Facilitate daily operations activities and meetings including shift turnover on rotating basis

Provide real-time scheduling portal support to external users

Lead meetings with commercial matrix teams. Raise escalations and execute as assigned

Track assigned account health and provide insights into trend

Comply with applicable SOPs, work practices, and other documentation

Establish and maintain a trusted relationship with client commercial matrix team and treatment sites as assigned

Requirements :

3+ years of work experience in customer service, call center operations, patient services / navigator, account management, logistics, or supply chain preferred

Exceptional customer service skills

Biopharma experience is a plus

Bachelor's degree

Please submit your resume to our network at https : / / www.stage4solutions.com / careers / (please apply to the Cell Logistics and Patient Scheduling Specialist - Pharma (Hybrid- Madison, NJ) role).

Please feel free to forward this project opening to others who may be interested.

Stage 4 Solutions is an equal-opportunity employer. We celebrate diversity and are committed to providing employees with an inclusive environment that is free of discrimination and harassment. All employment decisions are based on the job requirements and candidates' qualifications, without regard to race, color, religion / belief, national origin, gender identity, age, disability, marital status, genetic information, or other applicable legally protected characteristics.

Compensation : $32 / hr. - 34. 69 / hr.

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