Talent.com
Partner Experience Advocate

Partner Experience Advocate

TelarusSandy, UT, US
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Job Description

Job Description

Salary :

Headquarters is located in Sandy, Utah however this position is remote and can be worked from anywhere in the U.S.

Roles and Responsibilities

Primary functions of this role include but are not limited to;

  • Handling incoming partner requests via the following :
  • Microsoft Outlook
  • Salesforce
  • Phone calls
  • General Telarus Questions
  • Telarus Hub support and questions
  • Recommend Technology Advisor training and discuss expectations in working with Telarus
  • Maintain a relationship with Technology Advisors and Suppliers
  • Attending Technology Advisor / Supplier meetings
  • Participating and adding value
  • Work Interdepartmentally
  • Address simple commission questions
  • Opportunity

lifecycle management within Salesforce

  • Qualification
  • Identification
  • Quote routing within internal SF
  • Tracking
  • Follow up
  • Recap sent to Technology Advisors
  • Paperwork assistance as needed
  • Order submission and Order Management engagement
  • Funnel management
  • Personal metric tracking
  • Task and case management
  • Strategic Technology Advisor / Supplier introductions dependent on opportunity
  • Team Coverage(as needed)

    • Qualifications and Education Requirements

  • Customer service background
  • Microsoft Suite
  • Intermediate computer knowledge
  • Exceptional written and verbal skills
  • Engaging phone presence

    • Preferred Skills

  • Telecom experience 1 year+
  • Ability to multitask
  • Detail oriented
  • Self-Motivated
  • Familiarity with Salesforce
  • Strong Communication skills
  • Ability to have challenging conversations
  • Personable
  • Team player
  • Adaptable / Quick learner
  • Independent problem solver
  • Forward thinker
  • Comprehension of

    • technology channel

    program / B2B product offerings

    Additional Notes

    Headquarters is located in Sandy, Utah however this position is remote and can be worked from anywhere in the U.S.

    remote work

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    Advocate • Sandy, UT, US