Store Manager

Store Leader

This job contributes to Royal Farms success by leading a team of Associates to create and maintain a positive experience for our customers. The Store Leader is required to regularly and customarily exercise discretion in managing the overall operation of the store. In particular, a substantial portion of time is spent supervising and directing the workforce, making staffing decisions (i.e., hiring, training, evaluating, disciplining, discharging, staffing and scheduling), ensuring customer satisfaction and product quality, managing the store's financial performance, and managing safety and security within the store. Additionally, they would be self-motivated, dependable, and able to work effectively in a fast-paced environment while maintaining 100% total customer focus and operational excellence.

Duties and responsibilities include :

• Ensuring every customer receives outstanding service by providing a friendly environment
• Adhering to the execution of established Royal Farms rules, policies, procedures, and systems
• Supporting and following all safety and loss prevention initiatives
• Assembling an effective retail team through recruiting, training, and development
• Providing coaching and direction to the store team to achieve operational goals
• Developing a strong management team through succession planning using the internal promotion process
• Implementing a strategy to maintain operational excellence and consistency in store cleanliness, food safety, merchandising, and "just-in-time" replenishment
• Monitoring and analyzing business processes and results to profitably achieve Royal Farms goals
• Ensuring the proper execution of all Royal Farms marketing programs
• Connecting with the community in which we operate to establish positive relationships
• Providing leadership to their retail team members that ensures a pleasant customer service experience
• Ensuring adherence to applicable wage and hour laws for nonexempt Associates and minors
• Conducting meetings with retail team members and encouraging on-going open communication, feedback, and follow-up
• Communicating clearly, concisely, and accurately in order to ensure effective store operations
• Being resolution oriented in all Employee Relations activities
• Recognizing employees that adhere to the company's standards
• Ensuring the compliance of Royal Farms' policies, procedures, and systems (people, safety, assets, cash, etc.)
• Completing other tasks as assigned

The typical workweek for this position is anticipated to be approximately 50 hours, reflecting the standard demands of the role. However, we believe in recognizing and rewarding effective leadership and operational excellence. Therefore, the actual hours required may vary based on the successful management of key metrics such as labor demand optimization and completion of all administrative leadership functions. This flexibility allows our store leaders to operate efficiently, contributing to above-average performance levels as indicated by audits, sales reports, and other performance metrics.

Qualifications : The ideal candidate for the Store Leader position will :

Annual Pay scale- $58,000 - $78,000