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Indirect Loan Processing Supervisor

Indirect Loan Processing Supervisor

A+ Federal Credit UnionAustin, TX, US
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Indirect Loan Processing Supervisor

Job Type : Full-Time- Hybrid in Austin, Tx

Exemption Type : Exempt

Wage Amount : $59,423 yearly Minimum

Primary Functions

The primary purpose of this position is the operational oversight of A+ Federal Credit Union's indirect loan processing department. As part of the lending leadership team, this role will be responsible for ongoing process improvements, supporting indirect program management, and fostering a success-driven team environment. The Indirect Loan Processing Supervisor will also lead departmental projects, maintain operational procedures, serve as a point of contact for dealerships and third-party partners, and collaborate with stakeholders across the credit union to drive indirect program success.

Employee Management

  • Supervise the daily operations of the Indirect Processing team, including scheduling, hiring, training, coaching, time keeping, and payroll.
  • Update team timecards and monitor accrued leave as needed.
  • Provide support and development dialogues for the Indirect Processing team.
  • Schedule and coordinate team huddles, department dialogs and individual dialogs with staff.
  • Maintain ongoing team training and career development plans including product knowledge, departmental cross-training, and applicable regulatory compliance.
  • Complete employee performance observations and evaluations, including promotion recommendations or corrective actions, as needed.

Departmental Support

  • Monitor and manage the indirect processing queues and service level agreements with members, dealerships, and other indirect partners.
  • Collaborate with consumer lending leadership to develop cross-training plans, metrics, productivity expectations, service level standards, tracking / reporting and production scorecards for the Indirect Processing team.
  • Manage the monthly dealer reserve process, including reports, balancing and dealer notifications.
  • Foster a positive environment of communication and feedback with internal departments, dealers and other indirect partners.
  • Resolve disputes and escalations from members and dealers, and any other service-related issues.
  • Assist Collections and lending leadership with collections, repossessions, and buyback situations for indirect loans.
  • Complete overrides and approvals as needed, within established policies and procedures.
  • Support the Indirect Processing team with processing, funding, and resolving funding issues as needed.

    • Program / Project Support

  • Assist consumer lending leadership with managing indirect programs and partnerships, monitoring product origination and portfolio performance, and developing data-driven strategies to meet established goals.
  • Support department and business unit projects, create project plans and change requests, lead project meetings, and manage communication with stakeholders and project team members.
  • Access and utilize available data to build / maintain production reports for Indirect Processing team activities, product or vendor performance.

    • Miscellaneous

  • Participate in departmental planning and budgeting for staffing and future initiatives.
  • Assist with loan applications for A+FCU employees as needed.
  • Collaborate, create and update department related procedures.
  • Assist with system administration duties, including adding and removing employees from third party websites and systems.
  • Schedule and conduct individual dialogs with direct manager monthly.
  • Participate in outside credit union sponsored activities and community / education events to increase credit union awareness.
  • Perform other duties as required or assigned.

    • Education and Experience

  • High school diploma or GED equivalent required.
  • Bachelor's degree preferred.
  • Three years consumer lending experience required, including vehicle loan processing.
  • One year supervisory experience required.
  • Experience with solar and / or merchant loan processing preferred.

    • Knowledge, Skills & Abilities

  • Advanced knowledge of consumer vehicle loan products, programs, policies / procedures, and fraud prevention.
  • Advanced knowledge of indirect processing, funding, documents, titling, and workflows for dealership purchases and refinance aggregators.
  • Strong working knowledge of consumer underwriting concepts such as credit scores, loan to value, and other underwriting ratios.
  • Demonstrated team leadership and / or coaching abilities.
  • Excellent verbal and written communication skills.
  • Intermediate math / accounting skills, analytical and data entry skills.
  • Strong organizational skills and attention to detail.
  • Problem solving skills, including dealing with potential conflict.
  • Ability to work independently and as part of a team, with flexibility to adapt to change.
  • Intermediate MS Office suite experience.

    • Physical Functions

  • Must have the ability / stamina to work at least 40 hours a week
  • Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data
  • Must be able to communicate continuously through telephone, e-mail and in-person communications
  • Must be able to engage in problem-solving skills to help identify and solve potential issues in the field

    • Types of Decisions Made Independently

  • Procedures / actions that are outside of this role's approval limits.
  • Situations outside A+FCU's policies and procedures.
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