Manager, Payee Communications

At Zelis we Get Stuff Done. So lets get to it!

A Little About Us

Zelis is modernizing the healthcare financial experience across payers providers and healthcare consumers. We serve more than 750 payers including the top five national health plans regional health plans TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify optimize and solve problems holistically with technology built by healthcare experts driving real measurable results for clients.

A Little About You

You bring a unique blend of personality and professional expertise to your work inspiring others with your passion and dedication. Your career is a testament to your diverse experiences community involvement and the valuable lessons youve learned along the way. You are more than just your resume; you are a reflection of your achievements the knowledge youve gained and the personal interests that shape who you are.

Position Overview

The Manager of Payee (Provider) Communications Operations is responsible for the seamless consistent and results-driven execution of communications to Zelis Payments Payee (Provider) customers. He / she will be focused on establishing standards for collateral continuously improving processes and policies that determine when and how Zelis communicates to Payees and optimizing tooling (including technical ability to analyze update and query databases via SQL management platforms execute email campaigns). The objective will be to will drive a consistent Zelis experience provide professional and timely messaging that supports business needs and ensure internal coordination including a Payer Communication counterpart and the General Manager of the Provider network.

What youll do :

Develop and implement a communications strategy that aligns with the organizations goals and enhances Payee (Provider) experience

Standardizing processes so communications are timely consistent and on brand. Create documentation and training so that stakeholders are aware of Zelis policies on Payee Communications

Support for execution of communications campaigns (e.g. updating user-facing portals implementing email communication print production)

Analytics capabilities to support maintain and query our Payee database

Support product development AI and automation / self-service initiatives to ensure alignment with Payee Communication strategy

Coordinate real-time communications during outages emergencies or critical events ensuring alignment and updates across key stakeholders

Act as Voice of the Payee and review marketing / communication materials to ensure clarity and consistency in messaging

Create internal communications and talking points to support client-facing teams with messaging and elevate the overall client experience.

Respond or help to build responses to Payee client questions and requests in certain situations. Some of these situations may be sensitive and require close coordination with internal legal compliance and executive stakeholders

Identify and address client needs and pain points (e.g. voice of the Payee in externally facing training documentation)

Collaborate with Marketing Sales and BU leadership to create campaigns around impactful initiatives and ensure alignment of messaging.

Monitor and analyze communications effectiveness and responses to continually improve content and applicability.

What youll bring to Zelis :

Bachelors degree or equivalent experience required

5 years of experience in communications operations preferably in technology or a modern fast-paced corporate environment.

Ability to query databases including SQL for marketing analytics

Strong writing formatting and editing to take complex situations and describe or explain them to non-technical audiences.

Proficiency in Microsoft applications for communications. Proven visual design skills including adapting content across various platforms.

Strong project management and organizational skills.

Strong relationship building emotional intelligence and influencing.

Ability to handle multiple priorities and to interact with various audiences and organizations.

Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.

Location and Workplace Flexibility

We have offices in Atlanta GA Boston MA Morristown NJ Plano TX St. Louis MO St. Petersburg FL and Hyderabad India. We foster a hybrid and remote friendly culture and all our employees work locations are based on the needs of the position and determined by the Leadership -office work and activities if applicable vary based on the work and team objectives in accordance with Company policies.

Base Salary Range

$95000.00 - $127000.00

At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors including experience education qualifications as well as job-related and industry-related knowledge and skills etc. Base pay is just one part of our Total Rewards package which may also include discretionary bonus plans commissions or other incentives depending on the role.

Zelis full-time associates are eligible for a highly competitive benefits package as well which demonstrates our commitment to our employees health well-being and financial protection. The US-based benefits include a 401k plan with employer match flexible paid time off holidays parental leaves life and disability insurance and health benefits including medical dental vision and prescription drug coverage.

Equal Employment Opportunity

Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

We welcome applicants from all backgrounds and encourage you to apply even if you dont meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and / or interview process please email .

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities duties and skills from time to time.

Required Experience :

Manager

Key Skills

Internal Control,Accounting And Auditing,Accounts Handling,General Services,Elevator,Brand

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 95000 - 127000