The Senior Executive Assistant (SEA) provides high-level administrative support to the company's president, ensuring seamless day-to-day operations and strategic coordination. This role also includes supervisory responsibilities over the Office Coordinator, ensuring the smooth functioning of office operations. The SEA acts as a trusted gatekeeper, liaison, and project manager, balancing executive support with office oversight and personal assistant duties.
Executive Business Support
- Develops a deep understanding of current sales programs and business activities where the President is involved, to pre-emptively draft responses to incoming emails.
- Develops basic knowledge of vendor and customer contacts, to understand priority emails, responses, and telephone calls.
- Develop an understanding of financials relating to business development, and review and track the data provided for accuracy.
- Provides leadership to build relationships crucial to the organization's success and manages a variety of special projects for the President, some of which may have organizational impact.
- Successfully completes critical aspects of deliverables with a hands-on approach, including drafting acknowledgement letters, personal correspondence, and other tasks that facilitate the President's ability to effectively lead the company.
- Prioritizes conflicting needs; handles matters expeditiously, proactively, and follows-through on projects to successful completion, often with deadline pressures.
- Researches, prioritizes, and follows up on incoming issues and concerns addressed to the President, including those of a sensitive or confidential nature. Determines appropriate course of action, referral, or response.
- Provides a bridge for smooth communication between the President and internal departments; demonstrating leadership to maintain credibility, trust, and support with senior management staff.
- Works closely and effectively with the President to keep him well informed of upcoming commitments and responsibilities, following up appropriately. Acts as a barometer, having a pulse for the issues taking place in the environment and keeping the President updated.
Executive Administrative Support :
Assists the President with daily administrative duties and completes a broad variety of administrative tasks that include managing an active & complex calendar of appointments, composing detailed correspondence, and compiling documents for in-office and travel-related meetings.Books flights, hotels, and rental cars based on the needs specified by the PresidentPlans, coordinates, and ensures the President's schedule is followed and respected. Provides gatekeeper and gateway role, creating win-win situations for direct access to the President's timeHandles confidential information with discretion and professionalism, both for professional and personal topics of the PresidentSubmits monthly expense reports for self and the PresidentCoordinates in-office meetings and events alongside HR / ITAttends meetings, takes detailed notes (minutes) for meeting recaps, drafts as emails for President to send; follows up on action items until completionIncluding recurring, internal meetingsHosts in-office meetings for the President according to company policy / protocolsManages inboxes of self and the President, alerting the President of anything urgent and assists with drafting repliesSupports cross-departmental projects (with Project Managers, Logistics Managers, Marketing, HR, IT, Accounting, etc) with effective communication, preparation and editing of business correspondence, reports, presentations, and other documentsCoordinates samples (receiving and sending) for the Presidents accounts alongside the Project Management and Sample Coordination teamsCreates FedEx mail labels (or similar) for packages the President sends, coordinates sending and receivingPersonal Assistant Duties :
Assist with personal scheduling, errands, and travel logistics occasionallyCoordinate personal appointments as neededManage household or personal service providers when applicableEnsure the Presidents preferences and priorities are reflected in all arrangementsMaintains confidentiality and privacy of these duties in the office / professional environmentsOffice Oversight & Team Leadership :
Supervises and mentors the Office Coordinator, providing guidance and performance feedbackOversees general office operations including supplies, vendor management, and facilities coordinationEnsures a professional and welcoming office environment and upholds the policies and protocols in the Employee HandbookCollaborates with HR, IT, and other departments to support office needsProject & Event Coordination :
Leads or supports special projects and company eventsDelegates tasks to support team for proper execution of eventsTracks deadlines, budgets, and deliverables for executive initiativesCoordinates logistics for board meetings, leadership offsites, and company-wide communicationsExperience & Education :
Bachelors degree or equivalent experienceStrong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detailOne to ten years providing support for upper-level managementPrior experience supervising staffSkills & Abilities :
Excellent writing, editing, grammatical, organizational, and research skillsProficiency in Microsoft Office Suite / Windows, including MS Word, Outlook, EXCEL, PowerPoint, and other calendar management toolsStrong retention and recallAbility to run costing models and understand margins, percentagesAbility to conduct research and present data in a succinct and well-written mannerAbility to work independently and with professional discretionImpeccable attention to detail and accuracyExcellent management, time-management, and problem-solving skillsDemonstrated proactive approaches to problem-solving with strong decision-making capabilityHighly resourceful team-player, with the ability to also be extremely effective independentlyProven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer / client service and responseDemonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environmentForward looking thinker, who actively seeks opportunities and proposes solutionsPerson first mentalityAbility to anticipate needs and proactively solve problems