Marketing & Retention Coordinator

Marketing & Retention Coordinator

The Marketing & Retention Coordinator plays a key role in driving customer engagement, loyalty, and growth through coordinated marketing campaigns and CRM strategies. This position combines hands-on campaign execution with strategic support across email, SMS, and digital marketing initiatives to improve customer retention and maximize lifetime value.

Key Responsibilities

CRM & Retention Marketing

• Manage and optimize CRM platforms (e.g., Service Titan, Klaviyo, Mail Chimp, etc.) to support email, SMS, and automation workflows.
• Develop and execute lifecycle marketing campaigns, including onboarding, engagement, and reactivation sequences.
• Monitor campaign performance and retention metrics; provide actionable insights to improve customer engagement and conversion rates.
• Collaborate with the creative and content teams to produce compelling messages aligned with brand voice and customer segments.

Marketing Coordination

Data & Reporting

Qualifications

Preferred Skills

Performance Metrics

Benefits and Other Cool Stuff

A1 Garage Door (and affiliate companies) provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.