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End User Support (Smart Hands) Technician

End User Support (Smart Hands) Technician

EOSSeattle, WA, US
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Job Description

Job Description

OUR COMPANY :

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO :

As a Smart Hands Technician , you will be a critical onsite resource, delivering hands-on technical support across multiple IT domains. Your role will span end-user device support, AV systems, and network infrastructure, ensuring operational continuity and rapid issue resolution. You will be responsible for the setup, maintenance, and troubleshooting of hardware and software systems, acting as a trusted technical partner to internal teams. This position demands a proactive mindset, strong technical acumen, and a commitment to delivering high-quality service in a fast-paced environment.

KEY RESPONSIBILITIES :

End User & Service Desk Support

  • Act as the first point of contact for technical issues.
  • Diagnose and resolve software, hardware, and network access problems.
  • Log and escalate unresolved issues appropriately.
  • Deliver clear, user-friendly technical assistance.

AV Conference Room Support

  • Troubleshoot and resolve AV and connectivity issues.
  • Assist with AV setup and usage during meetings.
  • Maintain AV equipment inventory and report faults.
  • Continuously improve AV support processes.

    • Network Infrastructure Support

  • Diagnose basic wired and wireless network issues.
  • Provide onsite support for the Network Operations team.
  • Escalate complex issues to Level 2 support.

    • ESSENTIAL CRITERIA :

  • Bachelor's degree in a technical field or equivalent experience.
  • 2–4+ years in IT support roles (Analyst, Administrator, Specialist, Technician).
  • Strong knowledge of Networking, WiFi, Mac OS, Cisco, Linux, and Windows.
  • Experience with ticketing systems and triage support.
  • Familiarity with Jira Service Management and SLA-driven environments.
  • Solid troubleshooting skills and understanding of IT fundamentals.
  • Excellent communication and multitasking abilities.
  • Strong customer service orientation.

    • DESIRABLE CRITERIA :

  • Hands-on experience with AV equipment and network infrastructure.
  • Advanced MAC / Apple support experience.
  • Proven ability to deliver high-quality customer service in fast-paced environments.

    • EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

    The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

    Pay Range

    52,000—$57,990 USD

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