Lead Vehicle Operations Support Specialist (Manheim)

Lead Vehicle Operations Support Specialist

Cox Automotive - USA

Job Family Group : Vehicle Operations

Job Profile : Lead Vehicle Operations Support Specialist

Management Level : Individual Contributor

Flexible Work Option : No remote option; must work at a specified Cox location

Travel % : No

Work Shift : Day

Compensation : Hourly base pay rate is $19.57 - $29.38 / hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and / or an incentive program.

What You'll Do

• Lead the inspection and reconditioning process of vehicles for their second life within Manheim's remarketing process. Support the reconditioning process from auction check-in to client delivery. Ensuring selected vehicles are "Retail Ready".
• Lead the workflow and activities of the shop employees to ensure that all vehicles are completed in a timely manner, shop cycle times are maintained, and all client SLA agreements are achieved.
• Will partner with multiple internal auction teams and management to achieve client SLA success. Including, Vehicle Inspections, Lot Operations, Body Shop, Mech Shop, and Detail Shop
• Lead a direct team of two individuals with the potential growth for added staffing in the future.
• Weekly communication with Regional Reconditioning Support Management Team
• Communicate and resolve reconditioning goals, results, and problems with the Mechanic Shop Manager and Supervisor
• Responsible for executing all internal arbitration administrative duties and communicating mechanical findings to regional arbitration hub. This includes understanding estimates and technician language, leading the team in submitting information into internal Manheim systems to close arbitration claims more timely and efficiently.
• Ensure all Electric Vehicles on the property are maintaining a minimum charging level. Communicate any EV exercising and / or charging issues directly to our Commercial Accounts and Dealer Services Teams.
• Assisting manager and supervisor in monitoring and evaluating employee job performance and providing feedback for performance appraisals. This includes quarterly team talent assessments, quarterly employee progress checks, and year-end evaluations.
• Using leadership tools to track and push production goals and to appropriately post charges for completed work
• Leading by example and ensuring that all employees are treated with respect.
• Monitoring and controlling the use of supplies, materials, and equipment for the recon shop.
• Enforcing all company policies and procedures related to employee and customer conduct.
• Workflow management of vehicles through the reconditioning process. Ensure delays and exceptions are properly communicated to our reconditioning clients.
• Communicate daily with team and leadership on daily production goals and previous days performance.
• Ensure employees have the proper PPE equipment and are properly trained to utilize the resources in the shop.

Minimum :

Preferred :

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and / or in company vehicles is prohibited.

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation / wellness days, and / or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer All qualified applicants / employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.