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MobilityLink Evaluator

MobilityLink Evaluator

MTMBaltimore QA, MD
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What will your job look like?

The MobilityLink Evaluator shall use MDOT MTA MobilityLink service on a weekly basis to determine whether operators are performing their duties correctly. Perform onboard monitoring of Service Delivery Providers and will be responsible for reporting all observations on a weekly basis ensuring Service Delivery Providers meet contractual compliance requirements. The MobilityLink Evaluator interfaces primarily with Service Delivery Operator(s) to ensure that safe and professional high-quality customer service is emphasized and reinforced in all phases of service to Mobility customers.

Location : 4201 Patterson Ave, 2nd Floor Baltimore, MD 21215

What you’ll do :

  • Prepare and submit comprehensive reports detailing the observations
  • Report all unsafe acts in real-time
  • Submit digital trip monitoring reports weekly
  • Store reports for three years prior to disposal, and they shall be available to the MDOT MTA upon request
  • Perform random trip monitoring for safety and efficiency compliance
  • Evaluate accessibility and identify unsafe stops, conditions, or surroundings
  • Ensure the best safety practices are being utilized for a high-quality operation
  • Monitor pick-ups and drop-offs at high-volume locations for safety and efficiency compliance
  • Prepare and present comprehensive reports and briefings
  • Maintain extensive knowledge and understanding of MDOT MTA MobilityLink policies and procedures
  • Observe operator interactions and customer’s door-to-door transports
  • Respond to MTA Mobility inquiries in a timely and professional manner
  • Schedule and take MobilityLink trips on varying days and at varying times each day and document the trips
  • Other duties as assigned

What you’ll need :

  • High school degree or G.E.D.
  • 2+ years’ experience of quality-related experience
  • Working knowledge of Trapeze PASS paratransit software suite or event-based paratransit
  • Must possess a valid driver’s license
  • Knowledge and understanding of the travel need of the Clientele
  • Ability to travel locally within the Baltimore area 75+% of the time
  • Extensive geographic knowledge of Baltimore City and the County area
  • Proficient at reading and following maps
  • Advanced analytical use of computers for word processing, spreadsheet analysis, database management, and development of presentations
  • Ability to multi-task, prioritize work and collaborate effectively under pressure
  • Strong people skills
  • Excellent time management skills
  • Flexibility to work a variety of work schedules / hours
  • Ability to work independently with minimal supervision
  • Ability to maintain an elevated level of confidentiality
  • Intermediate level of proficiency or above in Microsoft Outlook, Word & Excel

    • Even better if you have...

  • Prior Experience with ADA paratransit services, preferred
  • Audit experience and / or knowledge of Paratransit guidelines, preferred
  • 2+ years’ experience working in a paratransit safety and street role, preferred

    • What’s in it for you :

  • Health and Life Insurance Plans
  • Dental and Vision Plans
  • 401(k) with a company match
  • Paid Time Off and Holiday Pay
  • Maternity / Paternity Leave
  • Casual Dress Environment
  • Tuition Reimbursement
  • MTM Perks Discount Program
  • Leadership Mentoring Opportunities

    • Salary : $21 / hr

    MTMTransit

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    Evaluator • Baltimore QA, MD