Trader Support Specialist

Trader Support Specialist

Our Trader Support Team drives our user satisfaction and is mentioned repeatedly as a reason our users would refer our company to others. As we grow, we want to ensure that we keep this team packed with positive attitudes, user-focused people, and team players. This role will have the opportunity to learn about the financial markets, hone leadership skills, and take ownership of initiatives, all to continue driving the enthusiastic support of our traders. While everyone works remotely, the expectation is that we are in constant communication with each other. The successful candidate will be trader-focused, positive-results-driven, eager to learn new technical skills quickly, and will love working as part of a team. Training takes place during the first three weeks of employment, with required hours from 8 : 00 a.m. to 5 : 00 p.m. CST Monday-Friday. After training, full-time availability Monday through Friday is required. This means working 8 hours (plus a 30-min lunch break) starting 7 : 00am (CT). For instance :

• 7 : 00am-3 : 30pm
• 7 : 30am-4 : 00pm
• 8 : 00 am-4 : 30pm
• 8 : 30am-5 : 00pm

Expected Start Date : January 5, 2026

Key Responsibilities

Required Qualifications and Key Competencies

Company Culture & Perks

New Hire Base Salary Range

Equal Opportunity Employer

Topstep is an Equal Opportunity Employer. We are committed to fostering an inclusive environment where all employees and applicants are valued. All qualified candidates will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status, in compliance with applicable federal, state, and local laws.

Interested in the role? Apply today with your resume and cover letter!

At this time immigration sponsorship is not available for this position (including H-1B, STEM OPT training plans, etc.).