Director, IT Infrastructure

Director of Infrastructure

Location :  San Antonio, TX (Onsite)  Employment Type :  Full-time, Direct Hire

The Opportunity :

As the Director of Infrastructure, you'll be at the helm of our client's core technology, ensuring our systems run flawlessly 24 / 7. This isn't just about keeping the lights on; it's about strategically evolving our infrastructure to meet the demands of a dynamic healthcare environment. You'll lead a talented team, drive key projects, and play a pivotal role in shaping our long-term IT strategy. If you're a seasoned infrastructure leader with a passion for healthcare technology and a commitment to operational excellence, we invite you to make a significant impact with us.

What You'll Do :

• Ensure Unwavering Availability :  Guarantee 24 / 7 availability and peak performance for all critical infrastructure, including storage arrays, servers, networks, and middleware, directly supporting patient care and operational efficiency.
• Lead Strategic Infrastructure Projects :  Direct and coordinate infrastructure projects, ensuring they align seamlessly with our healthcare client’s strategic business goals and deliver measurable value.
• Manage Resources & Budgets :  Oversee project budgets, ensuring fiscal responsibility, and meticulously manage all licensing, maintenance, and support agreements for our extensive infrastructure.
• Cultivate Technical Talent :  Lead, mentor, and develop the Technical Services team, optimizing resource allocation and driving strong performance management.
• Champion Change Management :  Implement and enforce robust change management controls for all infrastructure updates and deployments, minimizing risk and ensuring smooth transitions.
• Engage Executive Leadership :  Prepare and deliver clear, concise documentation and briefings to executive leadership, providing strategic insights and recommendations.
• Shape IT Strategy :  Play a key role in developing long-term IT strategy, contributing to policy formation and driving continuous process improvement initiatives across the department.
• Uphold Healthcare Standards :  Ensure all IT infrastructure is implemented and maintained to meet the highest healthcare-grade reliability, compliance, and performance standards, including HIPAA and other relevant regulations.
• Drive Vendor Relationships :  Lead critical vendor evaluations, manage RFP / RFI responses, and oversee major procurement efforts to secure the best solutions for our infrastructure needs.
• Resolve Complex Challenges :  Serve as the primary escalation point for the most complex technical issues and critical decision-making, providing expert guidance and solutions.
• Deliver Customer-Focused Support :  Foster a culture of excellence in customer support, ensuring IT infrastructure services meet the diverse needs of departments and stakeholders across the health system.

What You'll Bring :

Nice-to-Haves :