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District Operations Director - Single Family Homes
District Operations Director - Single Family HomesKorn Ferry • Indianapolis, IN, US
District Operations Director - Single Family Homes

District Operations Director - Single Family Homes

Korn Ferry • Indianapolis, IN, US
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Job Description

Korn Ferry has partnered with our client on their search for the role, District Operations Director - Single Family Homes.

District Operations Director – Indianapolis, IN (on-site)

Key Responsibilities

Operations & Property Management

  • Oversee day-to-day operations across Chicago, Indianapolis, and Ohio, ensuring consistent execution of company procedures and a high-quality resident experience.
  • Provide strategic oversight of property management functions, including service delivery, maintenance, renewals, and collections, with a focus on KPI achievement and cost control.
  • Navigate complex municipal environments, especially in Chicago, by building strong relationships with housing authorities and local agencies to ensure compliance and operational fluidity.
  • Lead vendor management and service team performance, ensuring alignment with company standards, cost efficiency, and resident satisfaction.
  • Conduct regular market visits and inspections to assess operational health, enforce standards, and identify opportunities for improvement.
  • Implement frameworks for emergency response, business continuity, and risk mitigation across all markets.

Resident Experience

  • Drive a resident-first culture by ensuring seamless onboarding, proactive communication, and responsive issue resolution across all touchpoints.
  • Leverage resident feedback and satisfaction data to evolve service offerings, improve retention, and build long-term loyalty.
  • Partner with leasing teams to monitor inventory, pricing, and occupancy trends, ensuring alignment with market demand and performance goals.
  • Reinforce tenant policies and procedures while maintaining a positive, service-oriented relationship with residents.

    • Financial Management

  • Lead the development and execution of annual operating budgets across assigned markets, with a focus on service cost management and NOI optimization.
  • Oversee accounts receivable, rent collection, and resolution of arrears, ensuring minimal variance and strong financial performance.
  • Review financial reports regularly to identify trends, risks, and opportunities, implementing corrective actions as needed.
  • Contribute to long-term planning and investment prioritization in alignment with the client’s growth strategy.

    • Team & Talent Oversight

  • Manage two Area Directors and a regional team of 50–60 employees, ensuring clear accountability, performance consistency, and adherence to company policies.
  • Identify workload efficiencies and talent gaps, optimizing team structure and resource allocation across markets.
  • Lead workforce planning efforts in partnership with HR and third-party recruiters to support hiring, onboarding, and retention.

    • Strategic Partnerships & Compliance

  • Maintain active real estate licensure and ensure compliance with state-specific laws and regulations across Illinois, Indiana, and Ohio.
  • Collaborate with internal stakeholders and external partners to align operations with broader strategic goals and regulatory requirements.

    • Professional Experience / Qualifications

    The ideal candidate will bring the following experience :

  • 10–15+ years of senior-level operational leadership within residential real estate, property management, or single-family rental (SFR) environments, overseeing large-scale, multi-market portfolios with complex regulatory and municipal dynamics.
  • Proven ability to lead multidisciplinary regional teams across leasing, service, field operations, and resident experience, driving performance, accountability, and cultural alignment across diverse geographies.
  • Strong financial oversight and budgeting expertise, with a track record of managing service-related costs, optimizing NOI, and delivering consistent results across KPIs such as collections, renewals, and retention.
  • Experience navigating multi-state real estate laws and compliance, ideally with licensure in Illinois, Indiana, or Ohio, and a deep understanding of municipal engagement, housing authorities, and public-sector coordination.
  • Demonstrated success leading through organizational change, including assessing team dynamics, identifying talent gaps, and building bench strength to support long-term growth and operational resilience.
  • Exceptional interpersonal and communication skills, with the ability to build trust, manage conflict, and influence cross-functional teams, third-party vendors, and internal stakeholders.
  • Inspirational, low-ego leadership style that fosters collaboration, encourages ownership, and leads with empathy, structure, and clarity.
  • Comfortable operating in high-visibility, high-accountability environments, with a focus on resident satisfaction, team development, and community engagement.
  • Strong understanding of strategic planning and operational execution, with the ability to translate corporate goals into market-level performance and team alignment.
  • Proficiency in Microsoft Office Suite and property management platforms, including YARDI, with a commitment to data accuracy, reporting integrity, and system compliance.
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    District Director • Indianapolis, IN, US

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