AI Operations Director

AI Operations Director

Great Purpose. Great People. Great Opportunities.

At Imagine Learning, we Empower Potential - in students, educators, and each other. As the leading provider of digital-first K12 curriculum solutions, we're committed to igniting learning breakthroughs that spark curiosity, creativity, and confidence. Every day, our team designs innovative tools that help educators personalize instruction and engage students in meaningful ways. We're shaping the future of learning through our Curriculum-Informed AI approach - technology that understands instructional context, respects educator judgment, and transforms how teachers personalize learning at scale to unlock each student's potential. Together, we're reimagining what's possible and transforming education.

That same spirit of innovation and purpose drives our team culture. At Imagine Learning, you'll find opportunities for meaningful work, continuous growth, and connection with passionate colleagues who care deeply about making a difference. We celebrate collaboration, embrace change, and believe in lifelong learning - for our students and ourselves.

As a remote-friendly company, Imagine Learning offers flexible work arrangements across the U.S. and internationally.

The AI Operations Director will lead the management and deployment of AI technologies and solutions across core internal operational functions, including order processing, order management, onboarding and provisioning, and administrative workflows. This role will focus on leveraging artificial intelligence and automation to drive efficiencies, reduce costs, and improve scalability across the organization. This individual will partner closely with cross-functional leaders to ensure AI is effectively embedded into workflows, while also building a culture of innovation and continuous improvement.

This is a regular, full-time position, reporting to the Vice President of Customer Experience Operations. Base pay is anticipated to be between $108,688 and $135,000 per year. Eligible employees may also receive incentive / commission / annual bonus pay based on individual and / or company performance. Compensation may vary based on factors such as, but not limited to, individual skills, experience, training, education / certifications, geographic location, internal equity, and local market conditions.

Imagine Learning provides a comprehensive benefits program to eligible employees, including : multiple health, dental, and vision plans, including medical plans with zero employee premiums; 401k plan with a company match; 16 paid holidays, which include 2 floating holidays and a winter shutdown from Christmas Eve through New Year's Day; paid time off; comprehensive maternity and fertility / family building benefits; paid bonding leave when a new child joins your family; access to on-demand mental health resources; life and short and long-term disability insurance; pre-tax savings plans; paid volunteer time off; a wide variety of professional development programs, including tuition reimbursement; and work from home opportunities that foster work / life balance.

In this role you'll have the opportunity to :

• Develop and execute a comprehensive AI operations strategy that optimizes business processes and scales internal operations.
• Lead the identification, evaluation, and implementation of AI tools to automate workflows across order processing, onboarding, provisioning, and administrative functions.
• Partner with IT, Product, and Operations to ensure AI systems are aligned with organizational priorities and deliver measurable impact.
• Redesign and streamline processes by embedding AI-driven solutions that increase speed, accuracy, and efficiency.
• Oversee the continuous monitoring and refinement of AI workflows to ensure optimal performance and adaptability.
• Establish governance, compliance, and risk management frameworks for AI-enabled processes.
• Work closely with Finance, Sales, Support, and Operations teams to ensure AI solutions address key business needs and support growth.
• Work with offshore resources to ensure effective work product, prioritization of work, and timely deliverables.
• Provide training and guidance across teams to foster AI adoption and integration.
• Define and track KPIs to measure the effectiveness and ROI of AI-enabled initiatives.
• Stay current with AI trends, tools, and best practices to continuously enhance organizational capabilities.
• Champion a culture of data-driven decision making and operational excellence.
• Other duties as required.

Experience, education, and qualifications essential for success in this role, include :

Our Commitment to Diversity, Equity, Inclusion, and Belonging.

Diversity and inclusivity strengthen our Imagine Learning team, enrich our lives, and help us design equitable educational experiences where learners see themselves and can also learn about people, cultures, experiences, and perspectives different from their own. Imagine Learning is proud to offer diversity, equity, and inclusion (DEI) workplace initiatives, including the DEI employee council, annual DEI conference, employee resource groups, and other opportunities for employees to connect with and support DEI initiatives throughout the year.

Imagine Learning is an Equal Opportunity Employer committed to providing equal employment and advancement opportunities to qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, sex (including pregnancy, childbirth, lactation, or related medical conditions), gender identity or expression, transgender status (including whether or not you are transitioning or have transitioned), sexual orientation, marital status, religion (including religion dress and grooming practices), age 40 and over, physical or mental disability, medical condition, genetic information (including results of genetic testing and characteristics), veteran and / or military status, or service in the military, and any other basis or status protected under applicable federal, state, or local laws.

To all recruitment agencies : Imagine Learning does not accept agency resumes. Please do not submit candidates for consideration via our online application system, to Imagine Learning employees, or to any other organization location. Imagine Learning is not responsible for any fees related to unsolicited resumes.