Manager Technical Support

POSITION SUMMARY

Manages, coordinates, implements, monitors, and controls technical support for Back Shop areas (Structure, Avionics, Interior and Structures Paint), continuous improvements through processes improvements, ensures results relating to all hangar related activities, provides leadership and operational excellence.

JOB RESPONSIBILITIES

• Reports to the Sr. Manager Technical Support with responsibility for technical support to include Structures, Avionics, Interiors, Engineering, Paint and Assists to development of OJT programs.
• Assists in Developing Support Shop related OJT programs to ensure all technicians are providing value through their enhanced skills
• Oversee job instruction (break-in) and job monitoring programs for all employees under Technical support responsibilities
• Develop programs which will sustain continuous improvement thinking and problem solving throughout all employees to ensure abnormalities and non-conformities are being identified and reported through either the P3E or CASS program. Ensures corrective actions are implemented
• Ensures the highest quality is being maintained through compliance with RSMQCM / SOP / ENS
• Communicates area objectives, company policies, and procedures to the employees.
• Ensures employment law, work security / safety rules, and company policy and procedures compliance.
• Manages productivity (effectiveness / efficacy) and the organizational results for the area.
• Review SOP’s for accuracy within every 2 years as required by SOP

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES

Education :

Experience :

Knowledge, Skills & Abilities :

Working Conditions / Environment / Special Requirements

GENERAL COMMITMENT FOR ALL EMPLOYEES