Talent.com
IT Technician

IT Technician

Tigua IncEl Paso, TX, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.job_card.part_time
job_description.job_card.job_description

Job Description

Job Description

Job Title

Job Reports To (Manager’s Title)

IT Technician

IT Manager

Department

Job Grade

Compensation

Step 1

Status

Post date

Close date

Exempt

Non-Exempt

Full-Time

Part-Time

08 / 06 / 2025

Position Summary : Tigua Inc., a government contracting company, is seeking a highly skilled IT Technician to provide technical support to local and remote staff. The IT Technician will be responsible for troubleshooting a variety of hardware and software issues, managing user requests, and ensuring the security and functionality of systems across the organization. This role requires hands-on technical expertise in managing and maintaining PCs, mobile devices, printers, networking equipment, and software applications, including Microsoft Teams, SharePoint, OneDrive, and Deltek Costpoint.

Duties and Responsibilities

  • Provide technical support to local and remote staff, which includes troubleshooting PCs, mobile devices, printers / copiers, point of sale systems, and networking equipment as well as various software applications.
  • Protects system by defining access privileges, control structures, and resources.
  • Manage and troubleshoot Microsoft Teams, SharePoint, OneDrive and Deltek Costpoint.
  • Monitor, prioritize and respond to all user request in a timely manner.
  • Configuring and deploying workstations with the appropriate software.
  • Monitors logs and performs regular preventative maintenance and identifies common causes of issues.
  • Basic account administration includes account creation, password resets, group membership and assigning permissions across multiple systems.
  • Prioritize system security by monitoring end points for malware or missing required patches.
  • Provide weekend or on-call support as needed.
  • Support all corporate and store technology including staging PCs and registers, installing and reinstalling hardware and software applications and other platforms and devices.
  • Recognizes problems by identifying abnormalities, reporting violations.
  • Implements security improvements by assessing current situation; evaluating trends; anticipating requirements.
  • Respond to telephone calls, email and personnel requests for technical support in a respectful and timely manner.
  • Proficient with installation of computer hardware and software.
  • Determine users’ needs and communicate effectively with team members to resolve issues in an efficient matter.
  • Manage projects and other work assigned in a timely fashion.
  • Taking proactive ownership of incidents.
  • Documentation of all internal site hardware, software and networking procedures.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Requirements

  • Bachelor’s degree in computer science, Information Technology or related field (preferred)
  • An entry level industry certification : CompTIA A+, Microsoft Modern Desktop or equivalent
  • 6+ years of experience troubleshooting hardware and software issues.
  • Microsoft Office Suite Certification
  • Excellent written and verbal communication skills, with the ability to communicate complex technical terminology to people with limited or no technical understanding.
  • Multiple Industry Certifications : CompTIA Security+, CCNA, or equivalent.
  • Proficiency with Microsoft products including Windows 11, Microsoft 365, Entra, Azure, SharePoint, Teams, Teams VoIP, Intune, and Defender.
  • Knowledge of ITSM systems.
  • Knowledge of physical firewalls and ACLs
  • Knowledge and troubleshooting of desktop hardware (PC, Multifunction Printers, Scanners, Mobile Device, VOIP phones, etc.)
  • Be able to identify common ports.
  • Experience using Graph API
  • Experience with Apple Business
  • Experience with MDM and UEM technologies
  • Experience with ITSM

    • Physical Requirements

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 40 pounds at a time.
  • Must be able to travel to offsite assignments.

    • Supervisory Responsibility : This position has no supervisory responsibilities.

    Location; Onsite El Paso TX

    Travel : 30% required

    Physical and Technical Environment :

  • Must be able to lift 10 pounds at times.
  • Must be able to work at a computer for extended periods of time.
  • May have to sit or stand for long periods of time
  • Will have to verbally provide course instruction to students

    • Position Type and Expected Hours of Work : This is a full-time position, Monday through Friday. Occasional evening and weekend work may be required as job duties demand.

    Benefits : Benefits are offered.

    The right is reserved under provisions PL 93-638 Section (b), (f), (g), (i), 20 USD450 Indian Self Determination and Education Assistance Act of 1974 to give PREFERENCE AND OPPORTUNITY for employment, training, and contracts to Indians)

    serp_jobs.job_alerts.create_a_job

    It Technician • El Paso, TX, US