Customer Support Sales (CSS)
- Paid semi-monthly.
- Continued hands on and virtual training.
- 401(k) with company matching.
- Paid time off and holidays.
- Employee Assistance Program (EAP).
- Healthcare benefits available.
Classification
Exempt
Job Summary
The Customer Service Representative is responsible for promoting the sale of parts, service and rental within the branch and responding to customer needs for parts and / or service.
Essential Functions
Sell parts and service to new and / or current customers in a territory to achieve or exceed assigned revenue objectives.Strengthen relationships with established customers and build rapport with potential customers by ensuring customer satisfaction with products and / or services; including keeping customers informed of any changes affecting their equipment and / or business.Build and maintain ongoing awareness of new products, services, competitor activities and market data.Maintain detailed account profiles, prepare sales reports as required and complete all necessary paperwork, including call reports, expense and territory summaries and projections in an accurate and timely manner.Ensure credit applications are actively pursued prior to each sale, or a check is picked up in advanceAssist manager in forecasting sales in assigned territory, including setting account targets for sale of parts, service and rentalEnhance professional delivery by continuously increasing product and industry knowledge and interpersonal skillsCollaborate and knowledge share with various Doggett employees and departmentsPerform other related duties as assignedQualifications
Excellent Customer Service and multi-tasking skillsOutstanding Leadership and People Development SkillsStrong Financial focus, including cognitive skills, problem analysis, decision making and quantitative analysisAbility to assess customer patterns and adjust labor and branch focus accordinglyThorough knowledge of all systems, procedures, techniques, equipment, operations, standards and reports that apply to the locationBachelor's Degree or equivalent experience preferred3+ years of Sales experience preferredExperience in transportation / logistics, field service, consumer products, wholesale distribution or supply chain management preferredTravel Requirements
As needed
Typical Physical Activity
Physical Demands consist of sitting, stooping, kneeling, reaching, lifting, standing, walking, typing, talking, hearing and traveling as needed. Ability to lift up to 40 pounds
The Customer Service Representative must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately, and without causing significant safety threat to self or others. The statements made herein are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive and inclusive list of all responsibilities, duties, and / or skills required of personnel so classified.
Doggett is an Equal Employment Opportunity Employer
