Technical Specialist

National Truck ProtectionWinston-Salem, NC, US

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Job Description

Overview

Job Title : Technical Specialist

Job Type : Fulltime - Monday-Friday 9am to 5 : 30pm or 9 : 30am to 6pm.

Location : Winston-Salem, NC

Compensation : $55K-$65K annually.

About us :

National Truck Protection Co Inc. is revolutionizing the Vehicle Service Contract (VSC) industry for commercial vehicles with the two largest and oldest commercial truck VSC brands in North America : National Truck Protection® (NTP) and Premium 2000+®. Both brands offer coverage for Class 2 – 8 commercial vehicles sold through used truck dealership locations throughout the US and Canada, including Franchise, independent, and rental truck dealerships; finance companies; and insurance agencies.

Position Overview :

The Technical Specialist reports to the Claims Team Manager and is responsible for handling moderate complexity claims arising from medium and heavy-duty commercial vehicle breakdowns submitted under commercial vehicle warranties. Handling these claims involves regular phone and written communication with customers and vehicle repair facilities, review of repair estimates, photos and maintenance records, and regular negotiation with repair facilities to reach agreed upon parts and labor pricing for repairs.

What You'll Do :

Handling claims from first report to payment, including contacting customers to explain claims process and update them on claims status, reviewing repair facility diagnostic reports and ECM downloads, reviewing repair estimates and evaluating the validity of recommended repairs and repair times, and negotiating with repair facilities to achieve an agreed repair price.
Completing work according to established claim handling guidelines, and delivering excellent customer service to customers, including resolving customer complaints.
Other responsibilities as required by the business.

What We’re Looking For :

1-3 years handling commercial vehicle claims for a property and casualty insurance company, warranty company, commercial auto dealer or commercial auto repair facility; or 1-3 years working as a diesel engine mechanic.

1-3 years of experience directly interacting with customers and / or repair facility personnel, answering questions and resolving disputes.

Secondary education (associate’s degree or higher, or trade / technical school) is desirable.

Fluency in Spanish or French is desirable.

Sound verbal and written communication skills.

Ability to work well with others and support the mutual success of a team.

Why NTP?

We reward our team’s commitment and contributions with competitive benefits and growth opportunities :

Competitive compensation and ability to advance career within a growing organization.

Benefits including Medical, Dental, Vision, 401k, Life Insurance, co paid LTD.

Please visit our website to know more about us : https : / / ntpwarranty.com /

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Technical Specialist • Winston-Salem, NC, US