Mutuels Supervisor (FT)

JOB RESPONSIBILITIES :

• Assists Cage and Sports Book Manager in all phases of Mutuel Operations.
• Assists supervision in all phases of Mutuel Operations.   Listens, evaluates, and responds to inquiries and exercises good judgement in resolving problems.
• Maintains professionalism at all times when working with other team members and / or guests.
• Initiates and recommends coaching, documents communications as needed, and issues discipline as directed.
• Ensures compliant with Title 26 and Title 31 Currency Transactions reporting, Internal Controls and required regulatory compliance such as, but not limited to IRS TAX tickets, CTR, MTL, and SARC.
• Enforces all Delaware Park Policy and Procedures.
• Assist as assigned with emptying machines of spent tickets, repapering and currency in accordance with company best practices.
• Enforces procedures to ensure all company assets are secure.
• Enforces procedures to ensure compliance with safety regulations.
• Communicate with vendors, including but not limited to Sports Book, Sci Games, etc.
• Sweeps of self-serve wagering machines, ticket jams, paper checks, etc.
• Assigns daily locations and stations.
• Supervises, evaluates, and trains new team members.
• Responsible for daily communications with team; newsletters, shift meetings, etc.
• Fully assist in the operation of the Patron Services Department, including but not limited to program sales, staffing, scheduling, inventory, ordering, and currency settlement.  Performs all other duties as assigned.     Promotes outstanding customer relations.

JOB REQUIREMENTS :