Senior Manager of Social Services

Southwest Care Center employees can answer yes to these 3 questions :

1. Do you want to make a difference

2. Do you believe everyone is entitled to quality healthcare

3. Do you desire to serve the underserved in your community

For over 25 years Southwest Care Center has been providing exceptional healthcare to the communities of Santa Fe and Albuquerque NM. We are a non-profit FQHC-LAL providing medical behavioral health case management community outreach diabetes education and pharmacy services. We are proud to offer gender equity medicine syringe exchange and HIV / Hep C treatment testing and other services within our communities.

Southwest Care Center is currently seeking an experienced full-time Senior Manager of Social Services . This position supports s ocial service pro grams in both Santa Fe and Albuquerque NM requiring the candidate to reside in the local area.

Position Details :

Reporting to the Director of Clinical & Quality Outcomes the Senior Manager of Social Services provides leadership operational oversight and strategic direction for the organizations Ryan White Housing and Outreach programs. This role ensures that services are high-quality culturally responsive compliant with federal and state regulations and aligned with the mission of a Federally Qualified Health Center (FQHC) and HRSA. The manager supports a multidisciplinary team to improve patient outcomes enhance care coordination and address social determinants of health throughout the organizations service area.

Position r esponsibilities include but not limited to :

Program Leadership & Oversight

Provide day-to-day leadership and supervision for Case Management Ryan White HOPWA and Outreach teams.

Ensure programs meet all grant regulatory and FQHC compliance standards including HRSA HAB HUD and state requirements.

Develop implement and monitor program workflows policies and service delivery models. Represent assigned areas of oversight within the organization serving on committees and workgroups.

Maintain strong working knowledge of Ryan White Parts B / C / D requirements HOPWA project criteria and case management best practices.

Lead program evaluation and quality improvement initiatives; analyze data and prepare reports for internal leadership and funders.

Staff Supervision & Development

Hire train coach and evaluate program staff including case managers outreach workers and program managers.

Provide ongoing professional development including trauma-informed practices HIV care standards housing support services regulatory accountability and community resource navigation.

Foster a collaborative inclusive and mission-aligned team environment .

Service Delivery & Care Coordination

Ensure comprehensive patient-centered case management that supports medical adherence access to benefits housing stability and supportive services.

Oversee outreach strategies aimed at priority populations including persons experiencing homelessness individuals with HIV and underserved communities.

Promote strong coordination with medical behavioral health pharmacy and dental teams to integrate social services into whole-person care.

Support crisis intervention client advocacy and resource linkage as needed.

Compliance & Grant Management

Ensure compliance with all grant conditions documentation requirements client eligibility verification and reporting timelines.

Monitor program budgets assist with grant applications and support fiscal stewardship.

Maintain accurate records within electronic health record (EHR) systems and external reporting portals (e.g. CAREWare E2NM HMIS / HUD systems).

Maintain regulatory relationships through proactive engagement and collaboration. Primary point of contact for agencies related to assigned programs.

Community Partnerships & Outreach

Build and maintain partnerships with community organizations housing agencies public health departments and service coalitions.

Represent the FQHC in local and statewide meetings related to HIV services housing support and community outreach.

Lead initiatives that advance health equity and reduce barriers to care in New Mexico communities .

Other Duties as Assigned

Candidate Highlights :

Required Qualifications :

Bachelors degree in social work Public Health Human Services or related field.

Three (3) years of experience in case management social services HIV services housing programs or similar fields.

Two (2) years of supervisory or program management experience.

Knowledge of Ryan White programs HOPWA and social determinants of health.

Experience working with diverse populations including LGBTQ communities persons with HIV and individuals experiencing homelessness.

Strong understanding of confidentiality laws (HIPAA / 42 CFR Part 2).

Valid NM drivers license and ability to travel to outreach sites and all clinics within the organization.

Preferred Qualifications :

Masters degree in social work (MSW) Public Administration (MPA) or related field.

Experience in FQHC or community health settings.

Familiarity with CAREWare HMIS and EHR systems.

Bilingual (English / Spanish or English / Navajo).

Employment Highlights :

Monday - Friday typical schedule .

Competitive salary.

Great work / life balance with generous time off plans .

Full benefits package includes medical dental vision 401k with substantial employer contribution paid time off professional development programs and 340B prescription access.

Interested in this Position Need More Information

Apply today and we will connect you with a member of our recruitment team. We look forward to speaking with you soon.

If you experience difficulty applying or need assistance please contact .

• Please note we are unable to respond to resume inquiries.

Living & Working in New Mexico :

The Land of Enchantment offers residents a way of life that you wont find anywhere else in the United States. Our clinic locations are in Santa Fe and Albuquerque NM. Each with its own unique vibe and both offering all the perks you get when you call New Mexico Home.

Rich cultural and historical diversity.

310 daysof sunshine combined with a mild dry climate and four distinct seasons! Youll forget what humidity is when you live here.

Unlimited year-round outdoor opportunities including hiking rock-climbing rafting motorized sports and even skiing. Yes we have really big ski mountains in and around the deserts of New Mexico!

Diverse and inclusive communities with amazingly kind people from all walks of life.

Gorgeous landscapes that include desert and majestic mountains. New Mexico has to be to be seen to believe.

Continuous festivals concerts and events including the internationally known Balloon Fiesta of Albuquerque.

International airport providing low-cost quick access in-country and out.

Big city amenities found in Albuquerque with easy access from Santa Fe (50 min). Many of our employees commute between these cities. Both cities are connected by the NM rail system for those looking for a relaxing commute with a breath-taking view.

Great schools and family friendly communities.

And lets not forget about New Mexican cuisineit is some of the best food in the country. Will you have red or green

Southwest Care Center is an equal opportunity employer. We offer equal employment opportunities to employees and applicants without regard to race color religion sex agenational origin disability status protected veteran status sexual orientation gender identity or any other characteristic protected by federal or state law.

Job Details : Location :

NM Santa Fe - Admin Galisteo

Worker Type : Employee

Regular

Scheduled Weekly Hours :

40

Required Experience :

Senior Manager

Key Skills

Electro Mechanical,Instrument Maintenance,Adobe Dreamweaver,Document Control Management,E-Commerce

Employment Type : Full Time

Experience : years

Vacancy : 1