Customer Experience Associate

Join Emerald Edge in Charlotte as a Customer Experience Associate specializing in AT&T Fiber! We're looking for a Customer Experience Associate who loves creating seamless onboarding experiences and genuinely enjoys helping clients feel heard.

What Will I Be Doing as a Customer Experience Associate?

Introduce AT&T Fiber services through structured outreach campaigns, supporting activation goals across assigned territories.

Guide clients through service selection, onboarding documentation, and provisioning workflows to ensure smooth activation and delivery.

Address service-related inquiries with clarity and empathy, resolving onboarding gaps and escalating issues through campaign-approved channels.

Maintain CRM accuracy by logging client interactions, service status, and pipeline movement to support performance tracking and territory visibility.

Coordinate with internal teams to align provisioning readiness and delivery benchmarks with AT&T Fiber activation standards.

Share territory insights and client feedback to refine outreach strategy, improve satisfaction scores, and support long-term retention.