Head of Forward Deployed Engineering

Lorikeet Opportunity

Lorikeet is the most powerful customer support AI for complex businesses like fintechs, healthtechs, marketplaces, and delivery services. We're doing this by building ground up from the premise that most support responses should be automated with transparent, customizable AI, and that support teams should spend their time managing automation and engaging with complex cases, not grinding through high volumes of simple tickets. Once teams are freed from reactive support, we want to help them tackle what's next : providing personalized concierge services to their customers.

To deliver this combination of powerful AI systems and well-designed tooling we're leveraging Jamie's experience as an early member of Google's generative AI team and Steve's experience building for operational teams at Stripe, as well as the experience of our team who've joined us from places like Stripe, Canva, Atlassian, Dropbox, and Dovetail.

We are growing fast, have paying customers, real revenue, an exciting roadmap, and a strong sales pipeline. We're well funded by leading VCs and angel investors, including Blackbird, Square Peg, Claire Hughes Johnson (ex Stripe COO), Cristina Cordova (Linear COO), Bob Van Winden (Stripe Head of Support), and Cos Nicolaescu (Brex CTO).

Our global customers include :

• The largest telehealth company in Australia,
• The largest bank for teens in the US,
• One of the largest NFT marketplaces by trading volume,
• The leading virtual specialty-care platform in the US,
• One of the largest flexible rent-payment platforms in the US,
• One of the largest Web3 gaming companies

and a handful of other enterprise customers with over 1 million support tickets a year.

What's Unique About This Opportunity?

About the Role and You

We are looking for a seasoned team lead for our growing team of Forward Deployed AI Engineers, who specializes in getting Lorikeet trained up and deployed for our global customers as fast as possible.

As the Head of Forward Deployed Engineering at Lorikeet, you'll be in charge of the bridge between Lorikeet's technology and our clients' success. You'll manage the team that serves as our customers' AI experts, integration experts, and problem solvers, guiding them in forging strong relationships and great outcomes for their customers. You'll empower the team to break new ground with our customers, ultimately ensuring quick integrations and a growing automation rate among our subscriber base. And finally, you'll be responsible for accelerating hiring globally for the team, as well as technically ramping up new hires, and developing existing team members.

What You'll Do

The Right Candidate

The ideal candidate has a technical background, maybe as a former engineer, and then learned the business. You have experience scaling solutions engineering or other similar customer-facing technical teams.

Candidly, this role is perfect for someone who is (1) deeply interested in AI, (2) is excited to mentor and develop others, (3) is energized by operating at the nexus of the technical implementation of AI and ensuring customer success.

We need someone who is technically-minded and excited to dive into the technical aspects of AI, loves building, learning, and tinkering, and most importantly, is hyper-focused on customer impact. You'll have the opportunity to shape not just individual client implementations, but also our overall approach to customer deployment and success.

You might be a fit if you :

Applicants must be based in the United States and eligible to work in the US without sponsorship (remote work supported).

If you don't quite match this and are from an underrepresented background we strongly encourage you to reach out. We know first hand that diverse teams are higher performing and are proud that our team reflects a broad spectrum of identities and lived experiences.