Office Coordinator, Concierge - Corporate Real Estate

Overview

This position provides administrative and technical support to the Corporate Real Estate function at First Citizens Bank. Greeting all visitors, clients and employees, overseeing the “Welcome” experience. The role is responsible for front desk duties, hospitality, concierge support, event coordination, welcome packets, building maintenance support, and event planning. Supports coffee services, reservation assistance, surveying guest experience, and reception metrics. Manages the reception inbox, arranges for new hire badges, coordinates desk & conference room reservations, and new hire onboarding welcome. Processes invoices and answer phones. Acts as liaison to lobby security for external visitors and contractors. Works closely with both internal and external parties in the completion of daily activities.

Hours : Monday-Friday 7 : 30am- 4 : 30pm

Responsibilities

Greeting all visitors, clients, and employees with a warm welcome and creating a memorable experience. Dressing professionally and business appropriately

Overseeing the lobby, welcome area, and general office space to ensure it is clean, safe, organized, and orderly

Submitting work orders with the building for any repairs, lights out, additional cleaning, and ensuring the work orders are completed promptly

Liaison to lobby security for external visitors and contractors

Tracking new hire badges and distribution with the lobby security

Conference room and event space reservations

Event set up and support

Overseeing and updating Monday.com Event intake requests

Liaison to assist in catering orders for teams on site

Oversight of Phoenix-Cotton Center Teams Channel by posting office-wide communications

General front desk and concierge duties (welcome tours, preparation of office coffee, amenity stocking etc.)

Surveying guest experience

Invoice processing for office maintenance services (janitorial, plant maintenance, coffee / snacks)

Ordering office supplies as needed

Assisting in any small projects, event, or office support as noted by Manager

Qualifications

Bachelor's Degree and 0 years of experience in Corporate Real Estate or Facilities OR High School Diploma or GED and 4 years of experience in Corporate Real Estate or Facilities

Preferred :

2 years experience working in hospitality and event planning in a corporate office environment

Front desk experience with a personalized customer service approach

Experience in Office Management and / or administrative support

Strong communication and collaboration skills

Proficient in Microsoft Office (Outlook, Excel, PowerPoint)

Experience in Service Channel

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https : / / jobs.firstcitizens.com / benefits

EJC

Company Description :

Founded in 1898 and headquartered in Raleigh, N.C., First Citizens Bank serves customers in 18 states and the District of Columbia. For over 100 years, customers have trusted First Citizens with their money … and their futures. Today, First Citizens is the largest family-controlled bank in the nation and the sixth-largest bank franchise headquartered in the Southeast with more than $30 billion in assets. We employ more than 6,000 associates who are focused on helping our customers achieve a lifetime of success. First Citizens operates more than 570 branches in Arizona, California, Colorado, District of Columbia, Florida, Georgia, Kansas, Maryland, New Mexico, Missouri, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Virginia, Washington and West Virginia.

First Citizens Bank. Forever First®. Member FDIC.

Equal Opportunity / Affirmative Action Employer / Minority / Female / Disability / Veteran

If you need special assistance or an accommodation in applying for employment at First Citizens Bank, please contact our Human Resources department.