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SR. IT SPECIALIST - IT Support

SR. IT SPECIALIST - IT Support

Southwest Research InstituteSan Antonio, Texas
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Objectives of this Role :

  • Implement security measures and data management practices to protect and maintain the integrity of the Division's data and systems.
  • Support and maintain various IT systems and applications necessary for daily operations.
  • Configure, manage, and maintain the Lansweeper platform across the enterprise environment.
  • Troubleshoot issues related to Lansweeper deployment, scanning, and data accuracy.
  • Administer and maintain the Qualys platform, including Vulnerability Management, Policy Compliance, and Web Application Scanning modules.

Daily and Monthly Responsibilities :

  • Maintain and apply system updates and patches and manage the day-to-day operation of the Division’s network and core business servers.
  • Assist in planning and executing upgrades to the Division's core Information Technology infrastructure.
  • Manage and maintain critical IT vulnerability response processes and applications.
  • Support audits and compliance by providing accurate IT asset reports and system documentation.

    • Requirements :

  • Requires a Bachelors degree in Information Technology, Computer Information Systems, Computer Networking, Management Information Systems or related degree field with relevant experience. A high school diploma, equivalent or an Associates degree with 20 years of related work experience will be considered in lieu of a Bachelors degree.
  • CompTia A+, Lexmark, DCSE, ACMT or similar preferred.
  • 6 years : Experience in supporting various IT systems in a business or corporate environment.
  • 3 years : Experience with Microsoft Active Directory management.
  • 2-5 years : Experience preparing for and completing external cybersecurity audits.
  • Excellent interpersonal skills and ability to work well individually and as a member of a technical project team.
  • A valid / clear driver's license is required.
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    It Support Specialist • San Antonio, Texas