Technical Writer

Job Description - Create, update, and maintain documentation including but not limited to product documentation, procedures, and technical documentation to support various compliance products and services. - Organize complex information into logical, intuitive structures. - Define documentation standards, templates, and style guides for consistency. - Partner closely with various technology other business stakeholders to gather source information. - Transform complex information into clear, user-friendly documentation - Ensure documentation is technically correct, complete, and tested against actual product behavior. - Create and update a central documentation repository in Confluence including maintain taxonomy, metadata, and version control. - Ensure consistency and industry best practices are incorporated into the documentation artifacts. - Enforce style, grammar, and clarity standards. - Manage review processes with SMEs and stakeholders. Roles & Responsibilities

• Create, update, and maintain Archiving Technology documentation including but not limited to product documentation, procedures, and technical documentation to support various compliance products and services within eDiscovery Services and Archiving Technology
• Organize complex information into logical, intuitive structures.
• Define documentation standards, templates, and style guides for consistency.
• Partner closely with eDiscovery, Archiving Technology and other business stakeholders to gather source information.
• Transform complex information into clear, user-friendly documentation
• Ensure documentation is technically correct, complete, and tested against actual product behavior.
• Create and update a central documentation repository in Confluence including maintain taxonomy, metadata, and version control.
• Ensure consistency and industry best practices are incorporated into the documentation artifacts.
• Enforce style, grammar, and clarity standards.
• Manage review processes with SMEs and stakeholders. Generic Managerial Skills, If any
• Bachelor’s degree or a combination of education plus equivalent work experience preferably with a credentials in writing, e.g., communications, English
• Exceptional writing skills : This is a fundamental requirement, encompassing clarity, conciseness, grammar, and the ability to simplify complex ideas
• Technical aptitude : Need to understand the underlying technical concepts of the product or subject being documented. Understand and translate complex technical concepts to a non-technical audience, and the ability to translate legal / regulatory processes and requirements to IT partners
• Strong research skills : The ability to effectively gather and analyze information from various sources is crucial
• Communication and interpersonal skills : Effective verbal and written communication is essential for collaborating with subject matter experts, team members, users, and other stakeholders at all levels of the Bank.
• Attention to detail : Ensuring accuracy and precision in technical documentation is paramount
• Familiarity with technical writing tools and software : Proficiency in tools like Word, screen capture software, graphics , Confluence
• Organizational and project management skills : Manage multiple projects, prioritize tasks, and meet deadlines is important. Work independently with minimal supervision
• Critical thinking : Need to analyze information, identify potential issues, and make logical decisions to present information effectively