Help Desk Call Center Support Specialist (Tier I)

Job Opening : Help Desk / Call Center Support Specialist (Tier I)

Location : Tallahassee FL

Duration : 12 Months

Education : High School Diploma or equivalent

Company : Westley Resource

Job Summary :

Westley Resource is hiring a Tier I Help Desk Support Specialist to provide remote technical support and customer service. You ll assist users with password issues account access and basic troubleshooting and escalate more complex problems to senior IT staff.

Responsibilities :

Help users with login password and access issues

Document issues and resolutions in the ticketing system

Troubleshoot basic software and network problems

Support account setup and role assignments

Escalate unresolved issues to Tier II support

Maintain accurate records in ITSM tools

Requirements :

1 2 years of helpdesk or call center experience

Basic knowledge of Windows OS Microsoft Office and Outlook

Familiarity with ITSM tools like ServiceNow or Remedy (preferred)

Good communication and problem-solving skills

Ability to follow procedures and work in a team

Key Skills

user account,Active Directory,Customer Service,Information Technology,desk support,End user,Project Management,Phone Calls,service levels agreement,Desk Staff,Ltil,Procedures,Setup,hardware,Technical Support

Employment Type : Full Time

Experience : years

Vacancy : 1