HVAC Service Manager

We are seeking a high-performing, customer-focused Home Services Manager to lead our residential service technician team , with a strong emphasis on driving sales, real-time coaching, and call-by-call management. This role is ideal for a proactive leader who thrives on increasing revenue per call, building technician skill sets, and cultivating a culture of accountability and excellence.

This position only oversees the service technician department and works closely with other departments to ensure a seamless customer experience and optimal field performance.

Key Responsibilities

• Direct and support daily operations of the service technician team
• Lead and implement call-by-call management , providing real-time coaching on job performance, pricing strategy, and ticket maximization
• Monitor and drive key performance indicators (KPIs), including close rates, average ticket size, service conversions, and customer satisfaction
• Conduct daily check-ins and technician huddles to review performance goals and celebrate wins
• Coach technicians on upsell and cross-sell opportunities through effective scripting and value-based communication
• Collaborate with dispatch and CSR teams to ensure scheduling efficiency and customer follow-through
• Respond to escalated service calls to support technicians and resolve issues with a customer-first mindset
• Review job quality, warranty issues, and completion accuracy to identify trends and opportunities for improvement
• Participate in hiring, onboarding, and performance development in partnership with HR / recruiting teams

Qualifications

3+ years of management or supervisory experience in residential HVAC , plumbing, or electrical service

Proven success in call-by-call coaching and driving field sales performance

Effective communicator and motivator with a strong coaching mindset

Experience with service software (e.g., ServiceTitan , Housecall Pro, or similar platforms)

Analytical and KPI-focused; capable of making fast, data-driven decisions

Valid driver's license and a clean driving record

What We Offer

Competitive base salary plus performance-based bonuses

Company-provided vehicle, phone, and tablet / laptop

Health, dental, and vision insurance

Paid time off, holidays, and 401(k) with company match

Professional development and ongoing leadership training

A growth-driven environment with opportunities to advance

Lead the service team that leads the company.

If you're a hands-on leader ready to inspire technicians, drive performance, and own the customer experience- apply now.

Job Type : Full-time

Pay : From $90,000.00 per year

Benefits :

401(k)

Dental insurance

Flexible schedule

Health insurance

Paid time off

Relocation assistance

Vision insurance

Schedule :

10 hour shift

Weekends as needed

Work Location : In person