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Public Service Representative

Public Service Representative

City of OaklandOakland, California, USA
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The Position

The City of Oakland is an equal opportunity employer that values workforce diversity inclusion and equity. Oakland has a long history of activism around issues of justice and equity. Both oppression and this resistance to oppression have shaped the citys historical roots and the lives of its residents to this day. As public servants in one of the most diverse cities in the nation we strive to develop employees who understand the harm and impacts of systemic inequity to create lasting meaningful outcomes for everyone. Oakland strives to establish an environment that embraces the richness of culture community and individualism of employees.

Why join the City of Oakland

Are you a people-oriented individual who thrives on helping others solving problems and making a real impact in your community Are you skilled in communication organization and customer service Come join the City of Oakland and become part of a diverse organization dedicated to the community and employees whom we serve!

The City of Oakland is currently recruiting to fill multiple Public Service Representative vacancies within the Oakland Animal Services (OAS) Department of Transportation (OakDOT) and Planning & Building Department (PBD).

The ideal candidate will have strong experience providing customer service to diverse populations be highly flexible willing to work in a fast paced and emotionally charged environment have excellent interpersonal skills be detailed oriented and able to handle multiple assignments.

In addition to the information described above a Public Service Representative in the Oakland Animal Services (OAS) should be an individual that is interested in learning about and working with different animal species comfortable performing the animal intake process which includes scanning for a microchip and photographing the animal confident working around animals that have behavior and / or medical challenges and patiently and compassionately interacts with people that are highly emotional and / or angry. Some benefits to working in the OAS department include having the opportunity to help people and animals with the greatest needs the work is varied and rarely boring and there is a lot of opportunity to share ideas and help OAS evolve into a more progressive community-serving organization.

We are looking for someone who is :

  • Passionate about public service and committed to helping others.
  • Capable of handling a fast-paced environment with professionalism and composure.
  • Able to communicate effectively in both oral and written form.
  • Skilled at multitasking and managing competing priorities.
  • Detail-oriented with the ability to accurately review process and enter information.
  • Efficient with time management and able to meet deadlines.
  • A good listener and able to understand and respond to customer needs.

What you will typically be responsible for :

  • Responding to a high volume of phone calls voicemails and emails from the public
  • Collaborating effectively in group settings on departmental projects
  • Creating updating and processing forms and ensuring accuracy
  • Performing general administrative duties such as maintaining files and records preparing correspondence and reports managing calendars and reservations and processing purchase orders.

    • Read the complete job description by clicking this Public Service Representative

  • Click on the link below to see a video on what its like to work for the City of Oakland!

    • Working for the City of Oakland

    A few reasons you might love this job :

  • Your work will directly support city services and programs that improve neighborhoods promote equity and strengthen Oaklands future.
  • Oakland is one of the most diverse cities in the this role you will engage with people from diverse backgrounds gaining valuable experience in cultural awareness inclusive communication and community building.
  • You will work and collaborate with a team of dedicated professionals passionate about public service.
  • You will build valuable skills in communication customer service time management and problem-solvingall useful in many career paths.

    • A few challenges you might face in this job :

  • You will need to manage your time effectively while handling multiple tasks and deadlines staying focused on details when performing workeven as you encounter interruptions throughout the day.
  • You will be working directly with individuals who may be frustrated confused or upset.
  • You will need to remain calm and focused under pressure.

    • Competencies Required :

  • Action & Results Focused (Taking Initiative) : Initiating tasks and focusing on accomplishment
  • Adaptability : Responding positively to change and modifying behavior as the situation requires
  • Attention to Detail : Focusing on the details of work content work steps and final work products
  • Building & Maintaining Relationships : Establishing rapport and maintaining mutually productive relationships
  • Critical Thinking : Analytically and logically evaluating information propositions and claims
  • Customer Focus : Attending to the needs and expectations of customers
  • Decision Making : Choosing optimal courses of action in a timely manner
  • Establishing Credibility : Doing what one commits to doing and respecting the confidentiality of information and concerns shared by others.
  • Handling & Resolving Conflict : Managing interpersonally strained situations
  • Handling Stress : Maintaining emotional stability and self-control under pressure challenge or adversity
  • Oral Communication : Engaging effectively in dialogue
  • Professional Impact : Presenting self as a positive representative of the organization
  • Professional Integrity & Ethics : Displaying honesty adherence to principles and personal accountability
  • Reading Comprehension : Understanding and using written information

    • Minimum Requirements for Application

    This is a City-wide job classification. The eligibility list established from this recruitment may be used to fill other vacancies that may occur within The City including full-time and permanent part-time positions if applicable.

    This recruitment will produce two eligible lists. The restricted list will be for full-time permanent part-time or part-time City and Port of Oakland employees who maintain employment for the duration of the recruitment and pass all stages of the recruitment process. The open list will be for all other applicants who pass all stages of the recruitment process.

    This is a public contact position. The City highly encourages all bilingual candidates to apply! Some positions may require bilingual skills in Spanish Cantonese or Mandarin. Under the authority of Civil Service Rules Section 5.03 if a position requires bilingual language skills only those candidates who have indicated they are bilingual in the required language(s) will be referred. Bilingual candidates will be required to successfully pass a language proficiency test if selected for hire.

    Any combination of education and experience that is equivalent to the following minimum qualifications may be acceptable.

    Education :

    Equivalent to the completion of two-years of college with a major in business administration or related : Experience may be substituted for education on a year-for-year basis.

    Experience :

    Three years of progressively responsible experience performing client service or equivalent duties which include heavy public contact.

    License or Certificate / Other Requirements :

    Proof of ability to type 35 words per minute may be required for positions responsible for a high volume of word-processing duties.

    Supplemental Information

    The Recruitment Process :

    The City of Oakland works with a Civil Service system. Applicants apply online and HR staff reviews their experience education and training listed on the application against the minimum qualifications listed for each position.

    Candidates who demonstrate that they meet the minimum qualification requirements are then invited to participate in an assessment process (or testing) to measure their knowledge skills and abilities in job-related areas.

    Candidates who do not demonstrate that they meet the minimum qualification requirements will have an opportunity to request a final review. Candidates must request a final review within 5 business days of being notified that they did not meet the minimum qualifications.

    In the final review candidates may clarify information already provided on their application. No additional work history education or certifications will be accepted. Any decisions made during this review process will be final.

    For this recruitment all qualified applicants will be invited to take an online multiple-choice test (weighted 100%). Youll have 7 days to complete the test once the link is sent to your email. This is tentatively planned to launch during the week of September 15 2025.

    Candidates who pass each stage in the process will be placed on an eligible list. Some candidates may receive extra points for example if you are a Veteran with an honorable discharge or if you are a current City of Oakland resident. If youre applying to a restricted posting and you are eligible as a current City employee you may also receive additional points for your City service. Extra points are only applied to passing scores so if you do not pass every element of the testing process you cannot use extra points to pass.

    This is a citywide position and vacancies may occur across multiple departments within the City. You must select the departments for which you would like to be considered and referred (Note : you must be placed on the eligibility list to be eligible for consideration and referral). If you would like to update your selection contact Human Resources at updates may be made at any time until the eligibility list expires.

    The City of Oakland reserves the right to modify the selection process and date of examination as necessary to conform to administrative or business necessity. The information contained in this announcement is subject to change and does not constitute either an expressed or implied contract.

    Whats in it for you

  • 37.5 hour work weeks
  • 15 paid holidays
  • Vacation : 2 weeks per year minimum with the ability to accrue more depending on public sector years of service
  • Retirement : CalPERS (California Public Employees Retirement System) with a pension formula of 2.5% @ 55 (for Classic CalPERS members) and 2% @ 62 for new CalPERS members. Classic Employees contribute 8% of pre-tax wages. The City of Oakland does not participate in Social Security
  • Health : The City of Oakland pays the full cost of employee and eligible dependent coverage at the Kaiser rate. Other plans include Anthem Blue Shield United Health Care and other HMO and PPO plans
  • Dental : Delta Dental full premium for employees and eligible dependents
  • Vision : VSP full premium for employees and eligible dependents
  • Sick leave : Employees accrue 12 days per year
  • Deferred Compensation : 457(b) pre-tax plan and an after-tax ROTH 401(k)plan
  • Other benefits include a Flexible Spending Account Wellness Program Employee Assistance Program Tuition Reimbursement Life Insurance up to $200k & Employee Training.

    • Applicants are required to submit criminal history information upon request after receiving a conditional offer of employment. If the requested information is not furnished in a timely manner applicants will not qualify for further consideration and will be removed from the eligible list.

    Disaster Service Workers

    All employees are designated Disaster Service Workers through state and local law. Employees are required to complete all Disaster Service Worker-related training as assigned and to return to work as ordered in the event of an emergency.

    How to Apply

    Apply prior to the closing time of the job announcement and allow at least two to three hours to submit your application if you are a new user of the system. APPLICATIONS ARE ACCEPTED ONLINE ONLY. You may apply and view current openings by visiting our employment opportunities webpage at :

    you do not have access to a computer there are computer stations available at any City of Oakland Public Library. There are also workstations at the Human Resources Management Department 150 Frank H. Ogawa Plaza 2nd Floor Oakland CA 94612. Workstations are available during regular business hours (normally 10 : 00 a.m. to 4 : 00 p.m.).

    Our online application system is provided by GovernmentJobs. If you have problems while applying online please contact GovernmentJobs Live Applicant Support at between 6 : 00 AM and 5 : 00 PM Pacific Time Monday - Friday. You may also call the City of Oakland Human Resources Management Department during regular business hours at for information; however we are unable to provide technical support for the online application system. For recruitment-specific questions please contact Mary Ann Gonzales Sr. HR Analyst at

    Required Experience :

    Unclear Seniority

    Key Skills

    Bidding,Apprentice,Bricklayer,Airport,Jni,Airlines

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

    Yearly Salary Salary : 61308 - 75309

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    Service Representative • Oakland, California, USA