INFRASTRUCTURE MANAGER

Job Title : Infrastructure Manager

Department : Information Technology

Gaming License : Class III

FLSA Status : Exempt

Reports To : Information Technology Director

Summary

The Infrastructure Manager oversees and supports the Enterprise’s technology infrastructure, including systems, enterprise applications, and networks. This role ensures a secure, stable, and high-performing environment by managing deployments, configurations, administration, and monitoring in a 24 / 7 operation, aligned with policies and applicable laws.

Supervisory Responsibilities

Directly supervises and manages the daily activities of the Network Administrators, System Administrators, and Supervisors in the completion of assigned projects and tasks in a timely manner. Carry out supervisory responsibilities in accordance with the Enterprise’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.

Essential Duties and Responsibilities

The Infrastructure Manager is responsible for the planning, implementation, and ongoing support of the Enterprise's network and systems infrastructure. Duties include, but are not limited to :

Infrastructure & Operations

• Manage the design, implementation, and administration of integrated network, systems, and communication technologies.
• Ensure infrastructure performance, reliability, and security through monitoring, policy adherence, and uptime tracking.
• Develop and implement network standards, procedures, and operational best practices.
• Maintain accountability for all enterprise IT hardware, including coordination with the IT Support team for end-user devices.
• Provide critical response availability in the event of system-wide failures or threats to the Enterprise.

Security, Compliance & Governance

Financial & Procurement Oversight

Project & Resource Management

Leadership & Team Development

Communication & Strategy

Additional Responsibilities

Education and / or Experience

Computer Skills

Expertise in Microsoft technologies, including the full suite of desktop and server products, Active Directory, and Azure. Skilled in architecting and deploying complex network infrastructure solutions, with deep knowledge of network, storage, compute systems, and cloud integration.

Experienced with VoIP and voice-data communications systems. Ability to interpret and apply technical content from professional journals, business publications, and regulatory materials. Familiarity with integration strategies across diverse platforms and environments.

Other Qualifications

Language Skills

Must be able to read, write, speak, and understand English.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand for prolonged periods of time; walk; use hands and fingers to handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee must regularly lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

While performing the duties of this Job, the employee may be exposed to secondhand smoke. The noise level in the work environment is usually moderate to loud.