Inside Sales Associate (Remote)

The Inside Sales Associate plays a pivotal role in driving revenue and helping customers navigate their DNA testing options. As the first point of contact for prospective clients this individual uses consultative sales techniques to educate inform and close sales of paternity and relationship testing services. The ideal candidate is motivated thrives in a fast-paced environment and has a passion for delivering exceptional customer service while meeting or exceeding sales goals. This position provides an opportunity to impact lives by guiding customers through critical and often sensitive decisions with professionalism and empathy.

This position offers the opportunity to work from home after completing 90 days of in-office training and meeting required performance metrics.

Essential Duties & Responsibilities

• Field 30-40 inbound calls per day requiring active listening and documenting customer details.
• Quickly understand and analyze customer needs to provide logical solutions.
• Explain DDCs products and services in a professional manner via phone email text message or chat.
• Utilize consultative sales techniques to overcome objections and close sales.
• Maintain a high level of professionalism and sensitivity when handling confidential or emotional inquiries.
• Achieve or exceed performance goals including Closing % Revenue Per Call and Calls Per Day.
• Escalate customer needs that require additional knowledge or ability to leadership.
• Research required information using available resources.
• Attend training and coaching sessions to develop relevant knowledge and skills.
• Able to document information in an application while on an active call.
• Able to learn other database and communication software as applicable.
• Follow DDC procedures and guidelines to ensure that DDCs services are offered in a manner consistent with our mission and vision statements
• Other duties as assigned or become evident

Qualifications :

Physical Requirements

Additional Information :

Schedule :

What we offer :

Eurofins USA Clinical Diagnostics is a Disabled and Veteran Equal Employment Opportunity employer.

Remote Work : Yes

Employment Type : Full-time

Key Skills

Instrument,Business Consultancy,Cosmetology,Elevator Maintenance,AC Maintenance,Marine Services

Experience : years

Vacancy : 1