Customer Support Coordinator

DeWinter GroupAustin, TX, United States

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Title : Customer Support Coordinator

Pay Rate : $20 / hr W2

Duration : 3 months to start (likely to extend)

Start Date : ASAP

Location : 100% Remote

Job Description :

This role is focused on Live Operations and will include proactive outbound communication

To succeed in this role you will need to have strong communication, troubleshooting and organizational skills, and a desire to continue learning.

You’ll be a strategic problem solver and become a subject matter expert in all things related to our new product. You will be the first line of defense, ensuring that we provide an exceptional service experience when something goes wrong.

You’re excited about this opportunity because you will…

Proactively identify issues and potential failures and implement mitigation tactics - Address merchant & dasher issues with empathy and urgency
Spearhead & execute workflows that ensure we meet exceptional SLAs
Identify trends & communicate findings to the broader teams to improve our processes - Develop a deep expertise in our product, processes, systems, tools
Be an early part of a collaborative team that prides itself with world-class customer service for a vital industry leading technology platform

We’re excited about you because…

You have a Bachelor’s degree or equivalent amount of work experience

You have 2+ years of work experience in a fast-paced customer service role in technology, hospitality or healthcare

You are a highly-motivated individual that can work independently

You are a natural problem solver, willing to triage problems that may not have a pre-defined solution

You have effective written communication skills including top-notch grammar, spelling, and the ability to write both formally and casually

You are above average in technological fluency - and are especially comfortable with Google Sheets

Bonus points for...

Familiarity with G-Suite, Slack, Atlassian, Salesforce Previous experience in healthcare

DeWinter Group and Maris Consulting is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We post pay scales which are based on our client pay ranges. DeWinter, Maris, and our clients have the right to modify the requirements of the role which can impact the pay ranges posted.

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Support Coordinator • Austin, TX, United States