Claims Specialist 3

Job Title : Claims Specialist 3

Location : Englewood Cliffs, NJ,

Duration : 6 Months

Job Description :

The primary objective of the Claims Management Specialist is to support Product Safety / Product Liability Department with operational activities including Direct Claim handling, customer contact & admin support, and overall claims management. The goal of the Claims Operations Specialist is to support the Product Safety Team by handling Claims with professionalism, care and urgency, making sure claims are reported and being handled in a timely manner. To achieve the highest performance, the person in this position is expected to maintain effective and timely communication with key customers, claims adjusters, stakeholders and leaders within the department, team, and cross-department where applicable.

Responsibilities :

Collaborate with team members in the Product Safety department, PL Insurance Carrier, outside law firm and 3rd Party administrators.

Generate daily / weekly / monthly reports, with analysis and recommendations

Manage 4-7 ongoing and ad-hoc projects that may include KPIs and Metrics

Ensure that all projects have required documentation as they move through the project tollgates

Communicate to Product Liability leadership on project status and escalation / decision points

Works cross functionally with HQ teams in Korea (occasional evening conference call) and SEA operations to manage all possible risks.

Pending Claim Management, KPI & TAT Management Claim registration to closure

Product Verification

Liability Assessment by reviewing diagnosis results

Reporting on high-profile claims to the leadership

Qualifications :

3-5 years of hands-on claims management & customer care experience

Expertise in MS, Excel, and PPT

Proven capability to analyze data and develop a course of action

Proven ability to prioritize and manage multiple projects, meet deadlines and drive to resolution

Process, procedure, strategic planning and project development experience

Experience working with and influencing cross-functional teams.

Experience working within the insurance and / or home appliance industry a plus

Experience with product development or testing a plus

Experience working in a complex and wide organization and department

Claims Adjuster License a plus

Takes project ownership and possess leadership qualities with an entrepreneurial approach

Skills :

Analyze, make judgments, decisions and recommendations for ongoing and new projects or tasks

Apply critical thinking and imaginative solutions to analyze and present solutions to challenges based on data

Communicate professionally both verbally and through written correspondence

Explain reports and analysis to all levels of the organization

Ability to think analytically and deep attention to detail

Project management skills advantageous

Numbers and processes oriented (analytical skills)

Initiative and "can do" attitude, Ownership with Initiative

Sense of urgency, Flexible, self-motivated, self-organized self-directed, and results-oriented

Customer service focus with excellent relationship management skills

Ability to effectively engage with and facilitate collaboration with diverse groups / stakeholders

Demonstrated ability to interact with peers, supervisors, managers and senior management

Team oriented, but able to work independently and manage multiple tasks

Able to perform complex quantitative analysis (Advanced Excel skills) to flag risk and report in timely manner

Capability of storytelling visually and speaking to small groups 5-10 people