Customer Service Representative

A company is looking for an Associate Customer Service Representative, B2C. Key Responsibilities Answer inbound customer inquiries and perform product diagnosis Guide customers and trade professionals through installation and repair processes Utilize various software systems to manage customer interactions and track orders Required Qualifications High school diploma or GED required; 2-4 year degree preferred 1+ years of customer service experience desired Previous computer experience necessary; call center experience preferred Completion of internal Brand Ambassador Program required Must have a hard-wired internet service with a minimum speed of 10mbps