NOC (Network Ops Center) Tech (Night Shift 3pm-3am)

NOC (Network Ops Center) Tech (Night Shift pm-am)

Ann Arbor, MI - On-site days / week (Likely half days on-site and half days remote due to shift)

Shift - Night shift once trained (Likely Sunday, Monday, Thursday and rotating Fridays)

First - weeks - day shift - or -pm ET for training

Next - weeks likley pm - am ET shift for more training

After months and comfortable / confident - move to pm - am ET shift

A technician with the knowledge and hands-on experience working in a x x Network Operations Center with demonstrated capabilities to perform effective diagnosis / triage, manage critical incidents, and maintain essential key operational tools and processes to ensure overall availability, performance, health, and security of all services.

RESPONSIBILITIES AND DUTIES

• Availability and Performance Monitoring
• Monitor and analyze revenue-generating and business-critical platforms

(including software, hardware, network, and infrastructure) to ensure

availability and performance.

state.

or applications.

infrastructure, systems, and services.

management of all systems.

Tier model and SLAs.

Manage incidents and coordinate releases as defined by procedural

documentation,( coordinate all bridge calls, provide updates to technical

staff and management, coordinate with vendors, etc.).

methods.

release teams.

Operational Reporting, Process Execution, and Ad-Hoc Project Management

Perform scheduled (, hourly, daily, weekly, etc.) validation of

various enterprise systems.

Perform add / change / delete as required to ensure accurate and robust

monitoring solutions.

across the team.

services, as requested.

QUALIFICATIONS

Monday, Thursday, and every Other Friday. Including weekends and holidays, to

cover the xx support schedule.

LI-AW