Talent.com
Vice President, Customer Success Management
Vice President, Customer Success ManagementConfidential • Los Angeles, CA, US
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Vice President, Customer Success Management

Vice President, Customer Success Management

Confidential • Los Angeles, CA, US
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Vice President, Customer Success Management

About the Company

Innovative healthcare technology (HealthTech) company providing cloud-based data solutions

Industry

Information Technology & Services

Type

Public Company

Founded

1998

Employees

1001-5000

Categories

  • Technology
  • Information Technology & Services
  • Healthcare
  • Hospitals & Clinics
  • Insurance

Specialties

  • clinical and quality outcomes
  • claims and payment integrity
  • healthcare data insights
  • predictive analytics
  • data-driven intervention platforms
  • quality improvement
  • cms star ratings
  • qrs
  • ncqa hedis
  • risk score accuracy
  • ehr interoperability
  • big data integration
  • revenue cycle management
  • pharmacy solutions
  • data visualization & insights
  • saas
  • daas
  • and cloud-based solutions
  • cloud-based solutions
  • life sciences insights
  • clinical trials data
  • healthcare data set
  • clinical quality analytics
  • workforce management solutions
  • specialty pharmacy solution
  • infusion pharmacy solution
  • and revenue cycle management

    • Business Classifications

  • SAAS
  • Enterprise
  • B2B

    • About the Role

    The Company is seeking a Vice President, Customer Success Management to lead and oversee the customer management, product solutioning and delivery, and customer solutioning. The successful candidate will be responsible for maintaining expert-level knowledge of the company's products, services, and the healthcare and pharmacy marketplace. This role requires a minimum of 12 years of experience, with a proven track record in senior program management, and a strong understanding of healthcare and pharmacy. The VP will be tasked with driving customer satisfaction, engagement, and communication, as well as leading a team to ensure the successful delivery of customer solutions and the expansion of customer relationships. Candidates for the VP position should have a minimum of 10 years of experience managing teams, with a focus on strategic planning, execution, and tracking. The role demands a leader with strong interpersonal and relationship-building skills, a customer-oriented mindset, and excellence in communication with both customer and internal management teams. The VP will be accountable for all up-sell revenue, driving cross-sell engagements, and developing and maintaining a customer satisfaction and reference-ability framework. A BS / BA degree is required, with an advanced degree preferred, and the candidate should be adept at creative thinking and problem-solving. The position is pivotal in ensuring the company's growth strategy and requires a leader who can provide innovation and strategic guidance to enhance customer relationships.

    Hiring Manager Title

    BU President & GM

    Travel Percent

    Less than 10%

    Functions

  • General Management
  • Operations
  • Strategy
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    Vice President • Los Angeles, CA, US

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