Information Technology Specialist

Corvid's Information Technology team provides high-level technology services to the engineers and researchers driving Corvid's innovative engineering solutions. This Tier II / III like position provides customer facing support for Corvid staff - requiring hands-on technical expertise to quickly resolve tickets related to hardware, software, network / voice connectivity issues, and a variety of other requests. The Specialist in this role should be able to successfully identify (and define) the problem, provide resolution (if possible), escalate to appropriate expertise if needed, and deliver communication back to the customer as well as the IT groups working the ticket.

This onsite position assists remote as well as onsite users with desktop support, computer lab support, and various other IT hardware in use across Corvid's enterprise. Candidate will provide timely reporting of IT operations, work order statuses / metrics, and IT inventory as needed. The role will also be responsible for routine maintenance and upgrades for desktop hardware as well as hardware that supports various labs in Corvid managed facilities.

Typical tasking will include :

• Provisioning of user, account, and systems as well as software installation / deployment, password resets, permissions and other routine IT requests
• Initial management of incoming tickets, including initial investigation (and quick resolution if possible), escalation, documentation, and communication of final resolution
• Actively engage customers and internal IT staff to help identify, prevent, and mitigate challenges as well as identify opportunities to improve efficiency in operations
• Create and maintain documentation related to tickets and projects - ensuring efficiency, knowledge transfer, and standardization of operations (including problem resolutions)

The IT Specialist is ultimately the face to our internal customers, providing prompt resolutions and supporting Corvid engineers and scientists as they develop next generation solutions for our external customers.

Requirements :

About Corvid :

Corvid Technologies is an engineering firm specializing in using high-fidelity, computational modeling and simulation to analyze, design, and manufacture products for aerospace, DoD, and commercial customers. We offer a fast-paced and flexible work environment that encourages creativity and collaboration. Our team works on difficult, cutting-edge technical challenges using state-of-the-art technologies and resources.

We value our employee-owners and in addition to providing challenging work opportunities and competitive pay, Corvid believes in providing a strong benefit package that provides value to our team members at all stages of their career.

Our benefits include :