Hospital Communications Representative / Telecom Dispatcher / PBX

Hospital Communications Representative / Telecom Dispatcher / PBX

Join to apply for the

Hospital Communications Representative / Telecom Dispatcher / PBX

role at

University of Washington .

Work Schedule

40 hours per week

Friday – Tuesday, 6 : 30am–3pm

Day Shift

Position Highlights

Bringing a friendly voice to connect callers to their destination is an important part of the patient and family centered care provided at the University of Washington Medical Center (UWMC) and Harborview Medical Center (HMC).

Provide prompt courteous service using your excellent communications skills with internal and external customers.

Be a part of a team dedicated to supporting UW Medicine where Patients Are First.

Primary Job Responsibilities

Answer all incoming calls into the main telephone numbers for the medical centers.

Transfer external and internal calls.

Provide visitor information and general customer service reception.

Receive and dispatch all emergency communication calls, including trauma codes, code blue, and other medical emergencies.

Paging services for patients, staff, and medical providers.

Monitor and respond to alarms.

Requirements

High School Diploma, or GED Certificate; AND one year of experience as a Telephone Communications Operator, or equivalent. Six months of additional qualifying experience may substitute for required education.

Excellent customer service skills.

Ability to work in a team setting.

Computer skills, including competent keyboard abilities.

Equivalent education and / or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and / or registration.

Compensation, Benefits and Position Details

Pay Range Minimum : $44,100.00 annual

Pay Range Maximum : $54,300.00 annual

Benefits : For information about benefits for this position, visit

First Shift (United States of America)

This is a regular position.

100.00% FTE (Full-Time Equivalent)

SEIU Local 925 Nonsupervisory (Union / Bargaining Unit)

About UW

University of Washington is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes Harborview Medical Center, UW Medical Center – Montlake, UW Medical Center – Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

EEO Statement

The University of Washington is proud to be an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu. Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Marketing, Public Relations, and Writing / Editing

Industries

Higher Education

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