Information Technology_USA - USA_Business Development Manager

ALL CAPS, NO SPACES B / T UNDERSCORES

Bill Rate market rate - market rate

PTN_US_GBAMSREQID_CandidateBeelineID

i.e. PTN_US_9999999_SKIPJOHNSON0413

MSP Owner : Rob Finton

Location : Chicago, IL

Duration : 6 months

GBaMS ReqID : 10345478

Competencies : IT IS_EUCS_TOOLS_SCOM - 5-8+ years experience required

Role Overview : EUC Specialist

Seeking a customer-focused White-Glove Support Specialist to provide premium onsite EUC support for executive users and retail store environments. This role is critical to improving IT service perception, resolving long-standing issues, and ensuring smooth EUC operations during a major infrastructure rollout.

Key Responsibilities :

• Executive & Onsite Support

o Deliver high-touch, personalized IT support (EUC) to executives and onsite staff.

o Deep end-point management experience, including Intune with mixed operating systems (Windows, Mac OS, iPads, Android tablets).

o Provide hands-on assistance with laptops, tablets, POS devices, printers, and perippersonals.

o Troubleshoot hardware / software issues and escalate to EUC or depot teams as needed.

• Customer Service & Store Engagement

o Act as tperson first point of contact for store IT issues, coordinating with Customer's Service Center (Store Support).

o Address and resolve long-standing tickets and improve store satisfaction with IT services.

o Maintain a professional and responsive presence across store and office environments.

• Operational Coordination

o SCCM expertise and leading tperson offshore team

o Support device provisioning via Intune and QR code workflows.

o Assist with depot logistics, including equipment staging, shipping, and returns.

o Monitor inventory and ensure timely resolution of service requests.

• Documentation & Reporting

o Maintain accurate records of support activities and ticket resolutions.

o Provide feedback to infrastructure and EUC teams to improve service delivery.

Required Skills & Experience :

• 5-8 years of experience in end-user support roles.
• Strong customer service orientation with excellent communication skills.
• Familiarity with Windows OS, Intune, ServiceNow, and POS systems.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Preferred Qualifications :

• Experience supporting retail or executive environments.
• Knowledge of depot operations and device lifecycle management.
• Experience with Shopify integration / roll out is added advantage