Network Systems Technician

The Network / Systems Technician will assist with the management of the organizations technology infrastructure. This position works side-by-side with the technology team to optimize services maintain digital security and troubleshoot problems as they addition the Network / Systems Technician must provide excellent customer service the ability to communicate effectively and effective problem-solving skills. The position will also disseminate knowledge through detailed documentation and training to ensure consistency efficiency and technical support for the effective maintenance repair and system upgrades of Collaborative and member school district networks and systems. To be on call outside of normal working hours for emergency in providing computer / network support relating to software and hardware problems reported by users for multiple and maintain the schools computer systems such as desktops laptops tablets and their manage and configure file / print e-mail web servers routers firewalls and desktop diagnose repair maintain and upgrade all hardware software and equipment while ensuring optimal performance and coordinate assistance from third parties when the schools VoIP and maintain all school and classroom AV such as Interactive boards document cameras and sound an accurate inventory catalog of Collaborative computer hardware. Maintain a library of software programs available through Collaborative and member school and maintain Active Directory and Google Workspace tree and and update help desk incident tracking tickets for purposes of demonstrating compliance with issue response and resolution Service Level Agreements logging daily activities and documenting with hardware inventory troubleshooting maintenance and day-to-day Information Technology activities and projects.

Required Experience :

IC

Key Skills

Routing Protocols,Network Support,Tcp / IP,LAN,Computer Networking,Windows,WAN,TCP,Ethernet,Cisco Routers,Juniper,Troubleshooting

Employment Type : Full-Time

Experience : years

Vacancy : 1