Strategic Business Systems Analyst

The Strategic Business System Analyst is responsible for supporting the Collections Management team and internal departments with a variety of requests including reviewing, analyzing and evaluating business and user needs, documenting business requirements, defining scope and objectives and formulating business solutions. This position is located in Cleveland, Ohio.

Responsibilities / Duties / Functions / Tasks :

• Collaborates with business staff to thoroughly understand the needs to be supported by the information systems and technology.
• Provide reporting solutions, including reports, on a scheduled basis. Ensure data is accurate and complete, meets the stated business need, and data is formatted in an easy to digest, actionable format.
• Evaluate and prioritize needs regarding incoming client and internal department requests, make recommendations balancing management needs, client needs, and costs.
• Respond to all requests, inquiries and scheduled tasks in a timely fashion to meet business and client needs.
• Communicate with all levels of employees within the firm, external clients and vendors.
• Validate requests and manage rules for account movement and execute inventory maintenance activities.
• Maintain settings in the host system related to the successful processing of accounts - collections workflow, process automation, tables, codes, etc...
• Coordinates new client setup with management and / or relationship manager.
• QA processes developed and implemented where needed, performed as scheduled, with a developed resolution / escalation process.
• Manage small projects including tracking multiple deliverables.
• First line Dialer support including basic troubleshooting, end user support, daily QA, user configuration, calling strategy support, settings in the host system.
• Work closely with IT on projects, specifically where multiple systems (i.e. CSS IMPACT, Data Warehouse) are involved in a change, or where testing is needed of IT enhancements as they relate to collections / onboarding.
• Research, document, assist in design for IT projects as they relate to Collections, including CSS implementation.
• Cross trains with team members to enhance skills and support team functions.
• Generates report automation, template population.
• Complete all required training applicable to assigned position.
• Additional duties as requested or required.

Qualifications :

Compensation and Benefits :

EOE Statement : WWR / Weltman is an Equal Opportunity Employer.

Equal Opportunity Employer

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