Technical Business Analyst – Syteline ERP

Summary

The Technical Business Analyst (TBA) serves as a strategic partner between IT, operations, finance, and supply chain teams to maximize the enterprise value of the Infor CloudSuite Industrial (Syteline) ERP platform. This position aligns business processes with technology capabilities to drive operational efficiency, ensure data integrity, and support analytics-driven decision-making across the organization.

Key Responsibilities

• Partner with business and IT leaders to document, analyze, and enhance workflows supported by the Syteline ERP system.
• Lead requirements gathering and translate business needs into functional and technical specifications.
• Configure, enhance, and support Syteline modules including Manufacturing, Supply Chain, Financials, APS, CPQ, and Shop-Trac.​
• Develop customizations, stored procedures, and integrations leveraging SQL scripting and API frameworks.​
• Manage user roles, permissions, and data governance policies within the Syteline environment.​
• Conduct system testing, data audits, and user acceptance processes to validate solution integrity prior to deployment.​
• Build and maintain Power BI dashboards and reports to deliver ERP-driven operational insights.​
• Troubleshoot ERP incidents, coordinate with external vendors for advanced resolution, and ensure system reliability and data quality.​
• Support enterprise integration initiatives linking ERP, CRM, MES, and other business systems.​

Qualifications

Preferred Skills

Performance Metrics