Customer Service Rep.

CornerStone StaffingBedford, TX

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Supplier Support Specialist

Location Fort Worth, TX | Hybrid

Compensation & Schedule

20.00 / hour
8 : 30 AM – 5 : 00 PM, Monday to Friday

ROLE IMPACT : As a Supplier Support Specialist, you’ll serve as a frontline resolver for supplier-facing issues, playing a vital role in compliance operations and service quality. You will handle incoming cases and inquiries with precision and speed, ensuring accurate documentation, clear communication, and timely resolution—all while gaining exposure to a Fortune 10 healthcare organization.

KEY RESPONSIBILITIES

Monitor and respond to incoming tickets and supplier inquiries via ServiceNow and Salesforce

Troubleshoot DSCSA-related issues including EPCIS data and compliance documentation

Collaborate cross-functionally with IT, compliance, and supply chain to resolve escalated cases

Track actions taken in each case to maintain audit readiness and compliance visibility

Proactively follow up with suppliers to drive timely resolution and closeout

Identify and escalate issue trends and system gaps to leadership

MINIMUM QUALIFICATIONS

1+ year managing shared and personal inboxes, prioritizing communications

1+ year in high-volume operations or service desk environments

Demonstrated written communication and documentation skills

Proven ability to troubleshoot and resolve problems independently

CORE TOOLS & SYSTEMS

ServiceNow

Salesforce

Microsoft Outlook

Microsoft Excel

SharePoint

Internal DSCSA tools

Cloud-based ticketing platforms

PREFERRED SKILLS

Attention to detail with the ability to document actions clearly

Technical aptitude and willingness to learn compliance systems

Independent thinking and proactive problem-solving

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at :

Irving123

151892

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Customer Service Rep • Bedford, TX