Student Ambassador - Registrar's Office

Campus OSU-Oklahoma City Contact Name & Email Rita Peaster, rita.peaster@okstate.edu Work Schedule Monday – Friday, occasionally includes some evenings and weekends. Appointment Length 12 months or less Hiring Range $14.00 Hourly About this Position Student Ambassadors enhance student service by providing basic information regarding transcripts, registration, student records, graduation, etc. and assisting the Registrar team with student records maintenance tasks Primary duties involve assistance with academic records maintenance projects and answering student inquiries. Essential Job Functions : Assist with student records maintenance tasks, including entry of academic credit earned via CLEP or other credit by exam, clean-up of transfer catalog data, and other student records updates as assigned. Maintain confidentiality of student records and observe policies related to student privacy (FERPA). Assist students with inquires related to transcripts, registration, student records, graduation, etc., and other student services. Performs other duties as assigned. The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Required Qualifications High School / GED (degree must be conferred on or before agreed upon start date) Currently enrolled as a student at OSU-OKC Prior experience working in an office setting or customer service environment. Skills, Proficiencies, and / or Knowledge : Strong interpersonal skills and ability to communicate diplomatically, clearly, and effectively, both verbally and in writing to exchange information, give / receive instructions and respond to inquiries appropriately with all students, faculty, staff and community partners. Accurate typing / data entry skills and demonstrated ability to work with attention to detail. Ability to work independently and also collaborate within a team environment. Demonstrated knowledge of office technologies including but not limited to : office computers, printers, scanners, internet, Microsoft Office (Word, Excel, Access, PowerPoint, Outlook). Passion for assisting students with educational endeavors and representing the OSU-OKC and OSU brand with positivity and professionalism. Demonstrated history of ethical and professional behavior. Preferred Qualifications Familiarity with the OSU-OKC campus and enrollment process Working Conditions : Must be able to work during normal business hours. Work will be performed in an office environment with a significant amount of public contact, in person, by telephone, via email, and various communication platforms. Physical Requirements : Duties require extended periods of sitting, talking and listening. Duties require extensive use of computers, telephone and other office equipment. Requires possible lifting of up to 25 lbs. (If an object weights more than 45 lbs., OSU-Oklahoma City requires this to be a two-person lift). The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodation.